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Cannot get SSL client VPN to connect and no logs to help

CMR

I have set up a client based SSL VPN on our XG pair but I cannot get it to connect.

I have tried with the appliance certificate and a genuine public one we have installed

I have tried UDP and TCP

I have tried Windows 7 client and Windows 10 client

I can download the client and/or the config from the user portal and it installs fine, when I try to connect, the traffic light goes yellow for about 30 seconds but then fails.  If I click to look at the log file it asks me if I want to create one.  On the XG I can see the clientless connections in the log but nothing for the client VPN.

The config contains the correct public IP addresses for the XG in it so looks sort of okay.

Any ideas what to try next?

Cheers,

Charles



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  • 0

    Okay, done some more testing and at least I now get logs on the client and a login box.

    To do this I have to use the appliance certificate, a genuine public certificate does not work and I have to turn on debugging.

    However I cannot get it to accept my domain credentials (which work fine in the clientless user portal).

    Our domain user names have a space in them i.e. firstname [space] surname and perhaps this is not allowed by the SSL VPN client?

  • 0 in reply to CMR

    CharlesRayer,

    what does the live log say about? Wrong credential? Connecting using a local user, does it work?

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