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Adding AP-100 to XG firewall

adhodgson

Hi,

I have an AP-100 unit which I want to add to the XG firewall after doing the initial setup.  I had to reset to factory defaults as I didn't complete one of the options in the setup wizard, and subsequently had no outbound rules on the firewall.

Anyway, I can see the AP registering in DHCP, and the wireless log has a lot of entries in it regarding not allowing the AP to connect until it is approved.  I can see the AP in the wireless AP groups, but can't select it there.

When I go to the Access Points option to approve it, the table of unapproved devices just had a piece of text underneath the table headings suggesting that entries are loading, but nothing ever happens.

Anyone seen this before?  Looks like I can't go back to UTM at this stage because the firmware of the AP has updated, so I want to try and get this sorted on XG if I can.

Thanks,

Andrew.



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  • 0

    Hi Andrew,

    Greetings.

    Apologies to inform you that the reported issue is logged as a Bug and will be fixed on priority. The access point do not send the allowed channels list in the first REGISTER_CONTACT message. Hence, aweclient is not able to retrieve the allowed channel list because the open source drivers are not loaded.

    Can you try a restart and update if the loading disappears ?

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    Hi All,

    Greetings.

    New AP firmware is available, please upgrade the AP. Please update if the Loading screen issue gets resolved after the upgrade.

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    I have the same problems with the AP15C
    After the firmware update, there has unfortunately been no change.

    Restart was performed several times

    regards thomas

    PS: here the Log  

    2016-05-02 23:48:22
    Wireless Protection
    -
    -
    [A40036AB0344C66] device not authorized yet, dropping.
    18002

    MfG     regards

    Thomas Fischer

    fischer professional consulting
    FP-Consulting e.U.
    Prof. Dr. Stephan Koren Str. 10
    A-2700 Wiener Neustadt

  • 0 in reply to holodoc

    Holodoc,

    as I know, if the AP is not recognized after the AP firmware update and MR2, you have to contact the Support and they will fix the issue (DB problem).

    If you are using it at home.....[:S]

  • 0 in reply to lferrara

    Hi All,

    This is a reported bug, please contact our support team on support@sophos.com.

    Thanks 

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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