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Unable to Categorize

DiegoLópez Rubio

Content Filter has been unable to categorize my web traffic.  When I do a test URL lookup, the category is Uncategorized and the description is now "Unable to Categorize". Restart has not solved the problem

Anyone know how to fix it and show me the categories of websites?



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  • 0

    Hi,

    I have the same problem. I have a "No Explicit Content" Policy, and all the porn sites now lists as "Uncategorized" and "Unable to Categorize", AND the content that I want to block now shows.

    Restart does not help, setting other policies does not help. What is happening?

    When I use "URL Category Lookup" I also get "Uncategorized" and "Unable to Categorize", for known porn sites.

  • 0 in reply to JoeHavag

    Good morning


    I think I've found the problem and I need you to help me.

    The problem is that Sophos Firewall XG performs the query to the database categorization. The problem is that I have double NAT and I need the answer to that query back to UTM.

    In this case I need to know the URL, IP and ports used by Sophos Firewall XG to consult the category of the web.
    Thus it would create a rule that these queries are redirected to Sophos Firewall XG

    Thank you very much

  • 0 in reply to DiegoLópez Rubio

    Hello Diego,

    Yes, you are correct. Sophos XG uses cloud based web categorization where in XG tries to contacting to the could server querying for the category belongs to the requested URL.

    Here is the URL and the port no for the categorization server that XG connects to :

    URL :

    primary.wing.sophosxl.net
    peak.wing.sophosxl.net

    Port No :
    80, 443, 6060, 6061

    Please ensure that the XG is able to communicate to the above URL when you perform the URL Lookup from System > Diagnostics > URL Category Lookup.

    Regards & Thanks,

    Axar Patel

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  • 0 in reply to DiegoLópez Rubio

    Hello Diego,

    Yes, you are correct. Sophos XG uses cloud based web categorization where in XG tries to contacting to the could server querying for the category belongs to the requested URL.

    Here is the URL and the port no for the categorization server that XG connects to :

    URL :

    primary.wing.sophosxl.net
    peak.wing.sophosxl.net

    Port No :
    80, 443, 6060, 6061

    Please ensure that the XG is able to communicate to the above URL when you perform the URL Lookup from System > Diagnostics > URL Category Lookup.

    Regards & Thanks,

    Axar Patel

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