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Stuck on basic setup

lec668

Hi everybody

I successfully set up NG on VMWARE 6, and registered the product (home)

I synchronized it, a few tilmes, but it is stuck in the basic setuo.

Device is listed on my account.

Did anyone got this problem ?



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  • 0

    Same exact issue.  Talk about frustrating.

    VMWare 6u2.

    Clean install from the home iso, successfully registered the device, synced the license, and stuck with only access to basic setup.

    Really want to try this out without having to dig out a PC to see if I want to use the paid version at work.

    HALP!!!

  • 0

    Was anyone able to get this working in a Virtual Environment? I am stuck in the same loop.

  • 0 in reply to lec668

    Same here.... Exactly the same loop.

    Issued the following so far (without success):
    - Deleted browser cache --> same behavior
    - Switch browser from Firefox to Chrome  --> same behavior
    - Reboot (hard power reset) the XG --> same behavior
    - Deleted browser cache again (both browsers) --> same behavior

    - Accessed the XG via SSH to reboot --> same behavior
    - Reboot (graceful) the XG via SSH --> same behavior
    - Changed the IP-address via SSH --> same behavior
    - Changed other settings - rebooted again via SSH --> same behavior
    - Tried again using browser (after deleting cache again) --> same behavior

    - Changed admin password ---> not able to login anymore, neither old nor new password is working

    Anyone Here Can Help???

  • 0 in reply to nicolebaumeler

    Hey Guys

    Got to work my XG and would like to share my "solution" with you!

    It's not really THE solution (guess there is none, no other explanation that there is no help on this issue from Sophos), it's a workaround, but it helped to get into to installation process :)

    AND YES ----->>>> IT WORKS :D YEAH

  • 0 in reply to nicolebaumeler

    I'm in the same situation.

    just emailed Sophos...let's see what is the solution.

    if none...bye bye Sophos!

  • 0 in reply to AttilaZsigmond

    Hi Attila

    I managed to solve this. It's not THE solution I'd say, but it's how I finally managed to overcome this endless loop where I was always sent back to the registration page. Annoying really. And I still think there's a bug...
     

    In the end i was so p*** that I did the following:

    1. verified that my device was shown and registered in my Sophos account

    (of course it was, because the error I always received was: "device already registered".  But when hitting "Click here to start configuring your device" I was sent back to the registration page.)

    2. I reset-ted the Box and did a clean install from the iso file.

    --> Then... surprise surprise: this time I was able to hit the "Click here to start configuring your device" link and the setup wizard started just fine as it should have been doing from the beginning :)

    As said: this is not a solution but hey: My Sophos XG is up and runnig since then and I'm pretty happy!

    And yes, it's cool to got this thing managed :)

    Hope this will work for you too!

    Let me know :)

    Cheers, Nicole

  • 0

    I am experiencing the same issue, and hey... Who wants to clean install from iso file? Anybody?

  • 0

     

    I was getting above message and was solved by disabling the Adblocker.

  • 0 in reply to JimmyJoeBob

    I had the same problem something was wrong with chrome I think, it worked fine on Edge.