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Stuck on basic setup

lec668

Hi everybody

I successfully set up NG on VMWARE 6, and registered the product (home)

I synchronized it, a few tilmes, but it is stuck in the basic setuo.

Device is listed on my account.

Did anyone got this problem ?



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    FWIW, I'm stuck in the same loop. All the same except that I'm using Hyper-V on Win10.

    Just got my Home license in email and successfully registered it in the MySophos portal.

    I've been able to use the Basic Setup in the browser interface to configure the WAN & LAN interfaces and even changed the admin password, but I'm entirely unable to get out of the sync license merry-go-round (BTW, the admin console PW is now buggered - neither the old nor the new one works).

    I did notice that while mousing over "Click Here to start configuring your device" link in the "Welcome to your Sophos Device" page that the URL is built to return me to the same "ApplianceNotRegistered page: 10.10.1.2:4444/.../ApplianceNotRegistered.jsp

    I've played with the URL trying to sort out what the proper manglement page might be, but I really don't think I should have to do that.

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  • 0

    FWIW, I'm stuck in the same loop. All the same except that I'm using Hyper-V on Win10.

    Just got my Home license in email and successfully registered it in the MySophos portal.

    I've been able to use the Basic Setup in the browser interface to configure the WAN & LAN interfaces and even changed the admin password, but I'm entirely unable to get out of the sync license merry-go-round (BTW, the admin console PW is now buggered - neither the old nor the new one works).

    I did notice that while mousing over "Click Here to start configuring your device" link in the "Welcome to your Sophos Device" page that the URL is built to return me to the same "ApplianceNotRegistered page: 10.10.1.2:4444/.../ApplianceNotRegistered.jsp

    I've played with the URL trying to sort out what the proper manglement page might be, but I really don't think I should have to do that.

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