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Stuck on basic setup

lec668

Hi everybody

I successfully set up NG on VMWARE 6, and registered the product (home)

I synchronized it, a few tilmes, but it is stuck in the basic setuo.

Device is listed on my account.

Did anyone got this problem ?



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Parents
  • 0
    Did you change the browser?
    It is strange! After the sync you should proceed with basic installation (bridge or routing) and get the webadmin interface.

    Try to clear the web browser cache.

    Luk
  • 0 in reply to lferrara
    Hi,

    I tried from two clients behind the firewall : Windows 7 / Explorer 10, Windows 10 / Explorer 11 on a VM.
    Same result
    Each time I'm able to successfully manually synchronize the licence, then go back to the basic / non registered console.

    Tried to clear the cache too

    Philippe
Reply
  • 0 in reply to lferrara
    Hi,

    I tried from two clients behind the firewall : Windows 7 / Explorer 10, Windows 10 / Explorer 11 on a VM.
    Same result
    Each time I'm able to successfully manually synchronize the licence, then go back to the basic / non registered console.

    Tried to clear the cache too

    Philippe
Children
  • 0 in reply to lec668
    Lec,

    try to access the XG CLI using ssh and adjust your network configuration using the option. You should be able to change ip, settings and so on.
    Check if the console requests you the registration. If it required, register/sync the device from console and reboot.

    Let us know.

    Luk
  • 0 in reply to lferrara
    hi,
    No trouble accessing the ssh console, or modifying the config, DNS for example.

    I'm not familiar with the text console interface, but I don't see any request for registration (saw it first time before registering),
    the firewall look like it is registered (I'm able to access the vpn menu or device console for exemple).

    1-Network config
    2- System config
    3- Route config
    4- Device console
    5- Device management
    6-VPN
    7 Shutdown
    0- Exit

    but from the webconsole, still stucked on the initial screen, whatever the client OS or browser