Where can I request to add a new app to the application control list?

Please submit a request here - secure2.sophos.com/.../application-control-request.aspx

Dear Emily

For my own interest, I used your suggested form to request an additional Application (CJDNS). Yes, I admit it was not a real need from my site, my goal was to test sophos's reaction on it.

As it looks, your Form in background generates a standard Support Case. Your Support People do not know how to care about. From your Support Staff I got the following feedback:

Hello Christian,

Thank you for emailing Sophos Technical Support. Please can you provide me with the following for accurate case logging:

- License #: (This should be implemented as a mandatory Field in your Form)
- Is this for an application control request? If yes proceed to below queries. (Aehm... I'm requesting over a Application Request Form so of course I am..)
- Is this a brand new application that we don’t detect or an update to existing one? (This should be implemented as a mandatory Field in your Form)
- What Application category this should be included in? (eg Game, Browser) (This should be implemented as a mandatory Field in your Form)

Please fill out below  if this is for Application Control Request
Application name: (This is implemented in your form, but your Support does not know how to deal with it)
Suggested Category:
New or update:

Once done, please provide us a sample file. A sample file is now mandatory. We need the file that runs the software.
(Should be implemented in your Form to upload a sample file)

If they have the software installed and a shortcut to start the software, the file that shortcut links to is the one we need.

Example: program Location is "C:\Program Files (x86)\FileZilla FTP Client\filezilla.exe"
- we need the "filezilla.exe" file. (CJDNS which i requested is an Application in Linux. I do not understand why it is relevant for a Gateway Solution, where the Application it is related)

So as a conclusion from my side there can be said:
This form is a nice idea, but it is not deliberated.
Your support does not know about that form. Furthermore they do not know how to deal with it.

Please take this as a constructive input to improve your support processes.

Dear Emily

For my own interest, I used your suggested form to request an additional Application (CJDNS). Yes, I admit it was not a real need from my site, my goal was to test sophos's reaction on it.

As it looks, your Form in background generates a standard Support Case. Your Support People do not know how to care about. From your Support Staff I got the following feedback:

Hello Christian,

Thank you for emailing Sophos Technical Support. Please can you provide me with the following for accurate case logging:

- License #: (This should be implemented as a mandatory Field in your Form)
- Is this for an application control request? If yes proceed to below queries. (Aehm... I'm requesting over a Application Request Form so of course I am..)
- Is this a brand new application that we don’t detect or an update to existing one? (This should be implemented as a mandatory Field in your Form)
- What Application category this should be included in? (eg Game, Browser) (This should be implemented as a mandatory Field in your Form)

Please fill out below  if this is for Application Control Request
Application name: (This is implemented in your form, but your Support does not know how to deal with it)
Suggested Category:
New or update:

Once done, please provide us a sample file. A sample file is now mandatory. We need the file that runs the software.
(Should be implemented in your Form to upload a sample file)

If they have the software installed and a shortcut to start the software, the file that shortcut links to is the one we need.

Example: program Location is "C:\Program Files (x86)\FileZilla FTP Client\filezilla.exe"
- we need the "filezilla.exe" file. (CJDNS which i requested is an Application in Linux. I do not understand why it is relevant for a Gateway Solution, where the Application it is related)

So as a conclusion from my side there can be said:
This form is a nice idea, but it is not deliberated.
Your support does not know about that form. Furthermore they do not know how to deal with it.

Please take this as a constructive input to improve your support processes.

Hi Christian

The required data for Application Control requests was actually changed recently and the Website team are working on updating the form to reflect this new requirement so this wont happen in the future.