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Streaming Services Blocked

StephenBurton

"Reopening" this thread since it is a ongoing issue. As others have already experienced, I'm running into the same streaming issues. Netflix, PluralSite, and other streaming services won't work on AppleTV, Wii, Samsung Smart TVs, Apple iPad, and Apple iPhones but does through a web browser. Also, audio streams won't stream properly (constantly restart) and PlayStation updates won't download properly (get 175% download messages before throwing an error).  Lastly, I cannot login to some banking websites and have difficulties with content downloading on other reputable sites.

So, as others have, I created a profile which filters based off of MAC address and has malware scanning and web scanning is turned off - so essentially everything that you want in a modern security appliance turned off. Most of the systems began to work, but Netflix on the Wii still does not work (streams get to 100% but never start. I also tried the Netflix filters used on the UTM but as other have experience this does not work on the XG).

Also as others have experienced, no useful log files are created as to what it getting blocked, either Malware or web filtering of any type kills any stream (even simple filters such as blocking webmail will kill a stream - seems to be a issue with the scan engine itself and nothing to do with the content.) 

Obviously this is a serious issue that needs to be addressed as I can purchase a $50 firewall from Walmart that will work better than the XG currently is. Don't get me wrong, I'm a Sophos fan, but this has been an ongoing problem for way too long. What's the plan for this to be fixed? My definition of "fixed" is the ability to have malware scanning and web filtering enabled on devices that stream content. It needs to work this way because a large number of devices stream content and disabling malware scanning and/or web filtering is not on option. 

Has anyone else had better luck with streaming content on the XG with security enabled? I'd like to move back to the UTM firewall, however streaming doesn't work that well on that platform either. 



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Parents
  • 0

    I could not have said this better myself. It almost seems Sophos thinks Netflix is for 'Kids' and not something that needs to work because Sophos XG is a big boys toy. Come on Sophos, Can we finally get this FIXED? Does nobody at Sophos have an Android/iOS device that uses Netflix or other streaming services to see this stuff does not work? This is just plain crazy 

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  • 0

    I could not have said this better myself. It almost seems Sophos thinks Netflix is for 'Kids' and not something that needs to work because Sophos XG is a big boys toy. Come on Sophos, Can we finally get this FIXED? Does nobody at Sophos have an Android/iOS device that uses Netflix or other streaming services to see this stuff does not work? This is just plain crazy 

Children
  • 0 in reply to Big Ray

    Have you tried giving the devices static IPs via the DHCPv4 static IP option?  Then putting those IP addresses into the bypass scanner?

  • 0 in reply to BLS

    Yes I have and to the point that is the only way to get Netflix working on Androis/iOS devices, That is not a solution.

    Thanks for taking the time.

  • 0 in reply to Big Ray

    I can confirm Big Ray's results as well. I have the same settings and as long as HTTP malware scanning is enabled Netflix does not work on mobile devices. What seems odd to me, is that before I updated to 1.1 streaming worked pretty well for the most part. I had intermittent issues but streaming worked for most devices. Once I updated to 1.1 streaming halted for all Android and IOS devices. Not sure how this firmware update fixed the streaming issue.

    If someone from Sophos support could provide recommended settings that they used to confirm the firmware update fixed the streaming issue it would be really helpful. Perhaps I just have one setting off somewhere that is causing the streaming problem?