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Streaming Services Blocked

"Reopening" this thread since it is a ongoing issue. As others have already experienced, I'm running into the same streaming issues. Netflix, PluralSite, and other streaming services won't work on AppleTV, Wii, Samsung Smart TVs, Apple iPad, and Apple iPhones but does through a web browser. Also, audio streams won't stream properly (constantly restart) and PlayStation updates won't download properly (get 175% download messages before throwing an error).  Lastly, I cannot login to some banking websites and have difficulties with content downloading on other reputable sites.

So, as others have, I created a profile which filters based off of MAC address and has malware scanning and web scanning is turned off - so essentially everything that you want in a modern security appliance turned off. Most of the systems began to work, but Netflix on the Wii still does not work (streams get to 100% but never start. I also tried the Netflix filters used on the UTM but as other have experience this does not work on the XG).

Also as others have experienced, no useful log files are created as to what it getting blocked, either Malware or web filtering of any type kills any stream (even simple filters such as blocking webmail will kill a stream - seems to be a issue with the scan engine itself and nothing to do with the content.) 

Obviously this is a serious issue that needs to be addressed as I can purchase a $50 firewall from Walmart that will work better than the XG currently is. Don't get me wrong, I'm a Sophos fan, but this has been an ongoing problem for way too long. What's the plan for this to be fixed? My definition of "fixed" is the ability to have malware scanning and web filtering enabled on devices that stream content. It needs to work this way because a large number of devices stream content and disabling malware scanning and/or web filtering is not on option. 

Has anyone else had better luck with streaming content on the XG with security enabled? I'd like to move back to the UTM firewall, however streaming doesn't work that well on that platform either. 



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  • i found the problem. You must in "service" the IPS stop, then is the streaming services OK.
  • Interesting, I have the IPS setup for WAN to LAN, but if you read the help it should LAN to WAN which to me is the wrong way around. Why would you be checking traffic flowing from the LAN to WAN to protect the LAN objects, when you should be protecting the LAN objects with scanning traffic flowing from WAN to LAN.
  • Ian - I've wondered the same thing. I've tried both directions, however any streaming content doesn't work with IPS enabled and or web filtering enabled. I would assume that the setting would be WAN to LAN - I'd be interested to know how the protection works when set to LAN to WAN.
  • I have IPS enabled and all streaming works fine - even on iOS devices.

    I have IPS set to lantowan_general

    I am unable to switch on malware scanning or webfilter without it breaking streaming.
  • I am in the same boat as you, I have IPS set to lantowan_general and as long as long as malware & web filter are off streaming from services such as Netflix work just fine. I think we are all wasting our time complaining as I feel Sophos will never fix this in XG because Sophos never fixed it in UTM9.x but as we saw in UTM9.x we could fix it ourselves so y could Sophos make a perm fix so we did not have to fix what should of worked out of the box?
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  • I am in the same boat as you, I have IPS set to lantowan_general and as long as long as malware & web filter are off streaming from services such as Netflix work just fine. I think we are all wasting our time complaining as I feel Sophos will never fix this in XG because Sophos never fixed it in UTM9.x but as we saw in UTM9.x we could fix it ourselves so y could Sophos make a perm fix so we did not have to fix what should of worked out of the box?
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