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[BUGs] Import/Export & Backup/Restore

vilic

Just wanted to share my experience on migration from Beta trial license (which expired yesterday) to the new NFR license (or home in someone else case).
Device used was my office UTM120 hardware appliance using software XG version. Just in case, I saved both Export config and Backup files before re-imaging.

Conclusions:
1. Export/Import procedure doesn't work, ended with error message. Tried it multiple times.
2. Backup/Restore worked with this limitations noticed so far:
- admin password was not restored, I had to login with the default one.
- DDNS with Sophos broked with message "DDNS update for host ***.myfirewall.co was Failed". Surprisingly, serial number was not reverted, so I was able to register this device as new on MySophos portal. I had to change DDNS name to something else.
3. It looks like that device serial number and appropriate license keys are not included in Backup file. Imagine that surprise in production environment where you would expect that re-imaging and backup/restore procedure could be finished in 15 minutes...;)



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  • 0

    Some additional notes from my re-image exercise (this is actually in response to a support ticket related to the built in wifi services not working on a 135W):

    What doesn't work via import:

    Clientless Groups - they just won't import
    WebFilter Policies - it imports the policy but none of the associated web filter category settings (Beware - you will have a policy, but it wont do anything).

    Export issues:
    Security Policies - since export doesn't include the details for users/groups, the import doesn't repopulate them either

  • 0 in reply to GaryChancellor

    Hi,

    I would like to share some additional info in export/import operation.

    If you want to import SecurityPolicy you have to pay attention to <services> section.

    Beware of services dependencies, cause the system can't import service with name starting with "#"

    This worked for me:

    - export Services

    - edit Entities.xml (you have to remove # from name)

    - pack TAR and import

    - export SecurityPolicy

    - edit Entities.xml (you have to remove # from <Service># to <Service>)

    - pack TAR and import

     

     

Reply
  • 0 in reply to GaryChancellor

    Hi,

    I would like to share some additional info in export/import operation.

    If you want to import SecurityPolicy you have to pay attention to <services> section.

    Beware of services dependencies, cause the system can't import service with name starting with "#"

    This worked for me:

    - export Services

    - edit Entities.xml (you have to remove # from name)

    - pack TAR and import

    - export SecurityPolicy

    - edit Entities.xml (you have to remove # from <Service># to <Service>)

    - pack TAR and import

     

     

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