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Avira up2date error: Is there any solution?

Hi,

since yesterday my XG-Firewall cannot download the pattern files for the AVIRA virus scanner any more. This is what I read from 'Log Viewer' under 'View Log for Admin':

2015-12-29 11:17:30 Up2Date FAILED - Failed to download file avira_1.00_1.0.12965_full.tar.gz.gpg 18030
2015-12-29 11:16:31 Up2Date FAILED - Failed to download file savi_1.00_1.0.8492_full.tar.gz.gpg 18030

This process repeats every 30 seconds and is wasting all of my Internet bandwidth, as the download starts, but cannot be finished successfully.

I disbled 'Auto Update' from System>Administration>Updates'. Nevertheless, the XG Firewall doesn't stop downloading these files.

Is there any solution?

Thanks for your help.

Best Regards



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  • I'm not sure if anyone else found this but I did some HTTPS interception upstream of the XG (while troubleshooting this issue) which results in the certificates being re-signed by an untrusted CA. The XG still tried to download the files and ignored the invalid/untrusted CA; this doesn't seem ideal; anyone else have an opinion on this?

    Also, does anyone happen to know how the XG gets the content for /content/u2d/pattern ?
  • The log lines also show the reason why the pattern files weren't updated with the latest version:

    WARNING Jan 03 21:13:05 [30246]: A new update is available for avira but we are ignoring it as download for a previous update is in progress.
    WARNING Jan 03 21:13:05 [30246]: A new update is available for savi but we are ignoring it as download for a previous update is in progress.
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  • The log lines also show the reason why the pattern files weren't updated with the latest version:

    WARNING Jan 03 21:13:05 [30246]: A new update is available for avira but we are ignoring it as download for a previous update is in progress.
    WARNING Jan 03 21:13:05 [30246]: A new update is available for savi but we are ignoring it as download for a previous update is in progress.
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