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Avira up2date error: Is there any solution?

dempie

Hi,

since yesterday my XG-Firewall cannot download the pattern files for the AVIRA virus scanner any more. This is what I read from 'Log Viewer' under 'View Log for Admin':

2015-12-29 11:17:30 Up2Date FAILED - Failed to download file avira_1.00_1.0.12965_full.tar.gz.gpg 18030
2015-12-29 11:16:31 Up2Date FAILED - Failed to download file savi_1.00_1.0.8492_full.tar.gz.gpg 18030

This process repeats every 30 seconds and is wasting all of my Internet bandwidth, as the download starts, but cannot be finished successfully.

I disbled 'Auto Update' from System>Administration>Updates'. Nevertheless, the XG Firewall doesn't stop downloading these files.

Is there any solution?

Thanks for your help.

Best Regards



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Parents
  • 0
    I'm not sure if anyone else found this but I did some HTTPS interception upstream of the XG (while troubleshooting this issue) which results in the certificates being re-signed by an untrusted CA. The XG still tried to download the files and ignored the invalid/untrusted CA; this doesn't seem ideal; anyone else have an opinion on this?

    Also, does anyone happen to know how the XG gets the content for /content/u2d/pattern ?
  • 0 in reply to NathanPhelan
    This is what /log/u2d.log says:

    DEBUG Jan 03 21:13:03 [30246]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
    DEBUG Jan 03 21:13:03 [30246]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
    DEBUG Jan 03 21:13:03 [30246]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
    DEBUG Jan 03 21:13:03 [30246]: --serial = <removed>
    DEBUG Jan 03 21:13:03 [30246]: --deviceid = <removed>
    DEBUG Jan 03 21:13:03 [30246]: --fwversion = 15.01.0.376
    DEBUG Jan 03 21:13:03 [30246]: --productcode = CN
    DEBUG Jan 03 21:13:03 [30246]: --model = SF01V
    DEBUG Jan 03 21:13:03 [30246]: --vendor = SO01
    DEBUG Jan 03 21:13:03 [30246]: --pkg_ips_version = 3.12.52
    DEBUG Jan 03 21:13:03 [30246]: --pkg_ips_cv = 10.0
    DEBUG Jan 03 21:13:03 [30246]: --pkg_atp_version = 1.0.0050
    DEBUG Jan 03 21:13:03 [30246]: --pkg_atp_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_savi_version = 1.0.8484
    DEBUG Jan 03 21:13:03 [30246]: --pkg_savi_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_avira_version = 1.0.12950
    DEBUG Jan 03 21:13:03 [30246]: --pkg_avira_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_apfw_version = 3.0.001
    DEBUG Jan 03 21:13:03 [30246]: --pkg_apfw_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_waf_version = 1.0.0006
    DEBUG Jan 03 21:13:03 [30246]: --pkg_waf_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_sslvpn_version = 1.0.004
    DEBUG Jan 03 21:13:03 [30246]: --pkg_sslvpn_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_clientauth_version = 1.0.0013
    DEBUG Jan 03 21:13:03 [30246]: --pkg_clientauth_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_redfw_version = 1.0.004
    DEBUG Jan 03 21:13:03 [30246]: --pkg_redfw_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: Final query string is :
    ?&serialkey=<removed>&deviceid=<removed>&fwversion=15.01.0.376&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=&pkg_ips_version=3.12.52&pkg_ips_cv=10.0&pkg_atp_version=1.0.0050&pkg_atp_cv=1.00&pkg_savi_version=1.0.8484&pkg_savi_patch=2&pkg_savi_cv=1.00&pkg_avira_version=1.0.12950&pkg_avira_patch=2&pkg_avira_cv=1.00&pkg_clientauth_version=1.0.0013&pkg_clientauth_cv=1.00&pkg_apfw_version=3.0.001&pkg_apfw_cv=1.00&pkg_redfw_version=1.0.004&pkg_redfw_cv=1.00&pkg_waf_version=1.0.0006&pkg_waf_cv=1.00&pkg_sslvpn_version=1.0.004&pkg_sslvpn_cv=1.00
    DEBUG Jan 03 21:13:05 [30246]: Response code : 200
    DEBUG Jan 03 21:13:05 [30246]: Response body :
    <Up2Date>
    <Package u2dtype="pattern">
    <File name="avira_1.00_1.0.13028_full.tar.gz.gpg">
    <location>d30ncyzaneb4q0.cloudfront.net/.../location>
    <version>1.0.13028</version>
    <size>143717879</size>
    <md5sum>933ca22bd326b64479f18c38e7364d24</md5sum>
    <module>avira</module>
    <cv>1.00</cv>
    <type>full</type>
    </File>
    <File name="savi_1.00_1.0.8496_full.tar.gz.gpg">
    <location>d30ncyzaneb4q0.cloudfront.net/.../location>
    <version>1.0.8496</version>
    <size>136836547</size>
    <md5sum>05a1353bf526ec5714df6b4209cad394</md5sum>
    <module>savi</module>
    <cv>1.00</cv>
    <type>full</type>
    </File>
    </Package>
    </Up2Date>
    DEBUG Jan 03 21:13:05 [30246]: Response length : 782
    DEBUG Jan 03 21:13:05 [30246]: Received name : avira_1.00_1.0.13028_full.tar.gz.gpg
    DEBUG Jan 03 21:13:05 [30246]: Received location : d30ncyzaneb4q0.cloudfront.net/avira_1.00_1.0.13028_full.tar.gz.gpg
    DEBUG Jan 03 21:13:05 [30246]: Received version : 1.0.13028
    DEBUG Jan 03 21:13:05 [30246]: Received size : 143717879
    DEBUG Jan 03 21:13:05 [30246]: Received md5sum : 933ca22bd326b64479f18c38e7364d24
    DEBUG Jan 03 21:13:05 [30246]: Received module : avira
    DEBUG Jan 03 21:13:05 [30246]: Received cv : 1.00
    DEBUG Jan 03 21:13:05 [30246]: Received type : full
    DEBUG Jan 03 21:13:05 [30246]: Received name : savi_1.00_1.0.8496_full.tar.gz.gpg
    DEBUG Jan 03 21:13:05 [30246]: Received location : d30ncyzaneb4q0.cloudfront.net/savi_1.00_1.0.8496_full.tar.gz.gpg
    DEBUG Jan 03 21:13:05 [30246]: Received version : 1.0.8496
    DEBUG Jan 03 21:13:05 [30246]: Received size : 136836547
    DEBUG Jan 03 21:13:05 [30246]: Received md5sum : 05a1353bf526ec5714df6b4209cad39
    WARNING Jan 03 21:13:05 [30246]: A new update is available for avira but we are ignoring it as download for a previous update is in progress.
    WARNING Jan 03 21:13:05 [30246]: A new update is available for savi but we are ignoring it as download for a previous update is in progress.
Reply
  • 0 in reply to NathanPhelan
    This is what /log/u2d.log says:

    DEBUG Jan 03 21:13:03 [30246]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
    DEBUG Jan 03 21:13:03 [30246]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
    DEBUG Jan 03 21:13:03 [30246]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
    DEBUG Jan 03 21:13:03 [30246]: --serial = <removed>
    DEBUG Jan 03 21:13:03 [30246]: --deviceid = <removed>
    DEBUG Jan 03 21:13:03 [30246]: --fwversion = 15.01.0.376
    DEBUG Jan 03 21:13:03 [30246]: --productcode = CN
    DEBUG Jan 03 21:13:03 [30246]: --model = SF01V
    DEBUG Jan 03 21:13:03 [30246]: --vendor = SO01
    DEBUG Jan 03 21:13:03 [30246]: --pkg_ips_version = 3.12.52
    DEBUG Jan 03 21:13:03 [30246]: --pkg_ips_cv = 10.0
    DEBUG Jan 03 21:13:03 [30246]: --pkg_atp_version = 1.0.0050
    DEBUG Jan 03 21:13:03 [30246]: --pkg_atp_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_savi_version = 1.0.8484
    DEBUG Jan 03 21:13:03 [30246]: --pkg_savi_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_avira_version = 1.0.12950
    DEBUG Jan 03 21:13:03 [30246]: --pkg_avira_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_apfw_version = 3.0.001
    DEBUG Jan 03 21:13:03 [30246]: --pkg_apfw_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_waf_version = 1.0.0006
    DEBUG Jan 03 21:13:03 [30246]: --pkg_waf_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_sslvpn_version = 1.0.004
    DEBUG Jan 03 21:13:03 [30246]: --pkg_sslvpn_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_clientauth_version = 1.0.0013
    DEBUG Jan 03 21:13:03 [30246]: --pkg_clientauth_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: --pkg_redfw_version = 1.0.004
    DEBUG Jan 03 21:13:03 [30246]: --pkg_redfw_cv = 1.00
    DEBUG Jan 03 21:13:03 [30246]: Final query string is :
    ?&serialkey=<removed>&deviceid=<removed>&fwversion=15.01.0.376&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=&pkg_ips_version=3.12.52&pkg_ips_cv=10.0&pkg_atp_version=1.0.0050&pkg_atp_cv=1.00&pkg_savi_version=1.0.8484&pkg_savi_patch=2&pkg_savi_cv=1.00&pkg_avira_version=1.0.12950&pkg_avira_patch=2&pkg_avira_cv=1.00&pkg_clientauth_version=1.0.0013&pkg_clientauth_cv=1.00&pkg_apfw_version=3.0.001&pkg_apfw_cv=1.00&pkg_redfw_version=1.0.004&pkg_redfw_cv=1.00&pkg_waf_version=1.0.0006&pkg_waf_cv=1.00&pkg_sslvpn_version=1.0.004&pkg_sslvpn_cv=1.00
    DEBUG Jan 03 21:13:05 [30246]: Response code : 200
    DEBUG Jan 03 21:13:05 [30246]: Response body :
    <Up2Date>
    <Package u2dtype="pattern">
    <File name="avira_1.00_1.0.13028_full.tar.gz.gpg">
    <location>d30ncyzaneb4q0.cloudfront.net/.../location>
    <version>1.0.13028</version>
    <size>143717879</size>
    <md5sum>933ca22bd326b64479f18c38e7364d24</md5sum>
    <module>avira</module>
    <cv>1.00</cv>
    <type>full</type>
    </File>
    <File name="savi_1.00_1.0.8496_full.tar.gz.gpg">
    <location>d30ncyzaneb4q0.cloudfront.net/.../location>
    <version>1.0.8496</version>
    <size>136836547</size>
    <md5sum>05a1353bf526ec5714df6b4209cad394</md5sum>
    <module>savi</module>
    <cv>1.00</cv>
    <type>full</type>
    </File>
    </Package>
    </Up2Date>
    DEBUG Jan 03 21:13:05 [30246]: Response length : 782
    DEBUG Jan 03 21:13:05 [30246]: Received name : avira_1.00_1.0.13028_full.tar.gz.gpg
    DEBUG Jan 03 21:13:05 [30246]: Received location : d30ncyzaneb4q0.cloudfront.net/avira_1.00_1.0.13028_full.tar.gz.gpg
    DEBUG Jan 03 21:13:05 [30246]: Received version : 1.0.13028
    DEBUG Jan 03 21:13:05 [30246]: Received size : 143717879
    DEBUG Jan 03 21:13:05 [30246]: Received md5sum : 933ca22bd326b64479f18c38e7364d24
    DEBUG Jan 03 21:13:05 [30246]: Received module : avira
    DEBUG Jan 03 21:13:05 [30246]: Received cv : 1.00
    DEBUG Jan 03 21:13:05 [30246]: Received type : full
    DEBUG Jan 03 21:13:05 [30246]: Received name : savi_1.00_1.0.8496_full.tar.gz.gpg
    DEBUG Jan 03 21:13:05 [30246]: Received location : d30ncyzaneb4q0.cloudfront.net/savi_1.00_1.0.8496_full.tar.gz.gpg
    DEBUG Jan 03 21:13:05 [30246]: Received version : 1.0.8496
    DEBUG Jan 03 21:13:05 [30246]: Received size : 136836547
    DEBUG Jan 03 21:13:05 [30246]: Received md5sum : 05a1353bf526ec5714df6b4209cad39
    WARNING Jan 03 21:13:05 [30246]: A new update is available for avira but we are ignoring it as download for a previous update is in progress.
    WARNING Jan 03 21:13:05 [30246]: A new update is available for savi but we are ignoring it as download for a previous update is in progress.
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