Unable to access web console anymore

Question

I already had access to the web console and completed the setup wizard. My config was the WAN Interface on 192.168.23.2 and the LAN Interface on 16.16.16.16. Within this wizard i already tried to change LAN Interface to 192.168.23.1 but there was an error that said the ip adresses could not be in the same subnet. 
 After finishing the wizard i changed the IP adress manually to 192.168.23.1 in the settings. After this change the appliance can not be accessed anymore. I tried PuttY with Serial Connection and every IP setting i can image on my network adapter. Only when i try to give the 192.168.23.1 to my adapter windows says that there is a conflict within ip distribution. That means for me that the appliance has the 192.168.23.1 as there is no other device on the network. 
 What can i do to reset the appliance or to gain access again?

sachingurung · Accepted Answer

Hi Matthias, 
 Greetings. 
 I wonder why did you set same Subnet IP to two individual interfaces ! 
 If you are not able to access XG through Putty, you can connect it with a Console Cable and reboot the Appliance. Keep pushing Enter button and you will get the SF Loader page. Choose Option 0 . SF Loader. 
 Next, Go to option 2. Troubleshoot > 1. Reset console password > type "RESET" (in capital). 
 This will reset your appliance to fresh configurations. 
 Hope that helps.

MatthiasGerber · Answer

Was not possible to reset over the console. The easiest way was to load a new image of the XG software via USB to the machine. Took only a few minutes an resets to factory defaults.