Unable to download SSL VPN Configuration and Client

Question

I recently upgraded Cyberoam to Sophos(SFOS 15.01.0). All went fine until I came to SSL VPN portal to download Client and Configuration. I have assigned user all required permissions and options are showing up in portal. But when I click on download It just does not do anything after that. I am unable to connect to company VPN due to this issue. Urgent help would be appreciated.

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Leon.Friend · Answer

Hi Chintan/Axar, 
 This migration issues has been addressed in the current maintenance release MR1-1, this means the issue should not affect new migrations. However if your appliance has already been migrated you will need to reach out to support to get it fixed by them. 
 For new migrations when you download the Sophos Firewall OS from your MySophos Portal Account it will provide access to the latest firmware. 
 Details on the maintenance release can be found at https://community.sophos.com/products/xg-firewall/b/xg-blog/archive/2016/02/29/sfos-15-01-0-398-mr-1-1-released 
 Edited for clarity. 
 Thanks, 
 Leon

AxarPatel · Answer

Hello Schukaroi, 
 
 I did some research on the issue that you are facing and what I could think is sslvpnclient.exe would not have been available on appliance. Request you to go ahead and run the update once by navigating to System>Administration>Updates and click on update pattern now. 
 Then, log in to the user portal and try download the sslvpn config/client and observed if you still have the same issue or not. 
 
 Regards & Thanks, 
 Axar Patel

HolgerLehn · Answer

Hi, 
 I found another issue within this community where this problem was solved be re-creating the CA. 
 --> https://community.sophos.com/products/xg-firewall/f/127/t/76907 
 
 Please check if this solves also your problem. 
 
 Greetings 
 Holger