Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 36 replies
  • Subscribers 33 subscribers
  • Views 85549 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I really want to like this product, but...

psykix

If I'd purchased this for deployment in my place of work, then I'd be looking for a refund.

1) The webfilter issues are a show stopper. I wanted to use the webfilter to enable malware/antivirus scanning on the gateway. As soon as I enable the webfilter, then Youtube, Netflix, and the kids Amazon Fire TV boxes are all rendered useless. This has been posted about several times, and there is no response.

2) My connections shows interface status up, gateway down, but it's not down. I've tried with a straight and also a crossover cable - no difference. It's working so why is it saying it is down? Must be a bug.

3) How on earth do you get the performance indicator to stay green? I'm running it on ESXi 6 and have given the box 2 cores (and even tried 4) and 6Gb of RAM. Still it's flagging performance as orange.

4) Can't get email notifications to work using my normal Microsoft Exchange hosted server. Notifications from other applications BEHIND the Sophos XG firewall work, so why don't they work from Sophos itself?

5) Support is pretty much non-existent. It just seems to consist of users helping users, and at the moment it's like the blind leading the blind - none of us can figure the product out properly and most of us are not exactly networking novices. That should be telling you something about your product.

Rant over.



This thread was automatically locked due to age.
Parents
  • 0

    # 2 - I just had this same issue.  Only thing I could do to get it 'green' was go to the interface, set it to static, back to DHCP and hit save so it refreshed.  IPs stayed the same, nothing changed but on the front page it showed up.  This must just be a bug, the gateway was pingable.

    # 3 - Same here, I'm running on a physical server.. it was green for a while but is orange even though all the graphs and reports show a very low load

    #5 I have had experience with Support on this product and I can say it was outstanding, I couldn't fault it at all. Someone was in constant touch with me via email every day, multiple times a day, sometimes even just to say they were still working on it but they always replied and answered any questions they had.

    Out of all the firewall vendors we've been through, Sophos support (so far) has been the best - even for a free product.

  • 0 in reply to WayneBoyles
    I wish we had access to some of that great support. The home users should have access to at least email support like any other company would give. I understand we would not be priority but a "we will respond with in 72 hours" or whatever is better then nothing. Sophos has to remember free home licenses could turn into paid as many of us would test it home first.
  • 0 in reply to Big Ray
    I just emailed support@sophos.com and told them it was the Home XG Firewall and they immediately started helping me after the initial response. I don't know if I got lucky or what but I would try that if you haven't already, I had a response within ~24 hours maybe a little longer but for a free product I'm not knocking that.
  • 0 in reply to WayneBoyles
    Thanks for the tip. Did you put this is the Home XG Firewall in the subject line or in the body of the email? And I agree cant ask for much better then 24 hours response time, that's great!
  • 0 in reply to WayneBoyles
    Ok Just sent an email, I hope I get as lucky as you. Thanks for the tip.
Reply Children
No Data