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Firstboot Failed on Software Install

Emile Belcourt

So I have a Zotac Zbox CI321 Nano that I had my UTM v9 installed on successfully and was using as my home gateway firewall and decided to plop Sophos XG on it for kicks as well as play about on it.

So I had a minor bit of trouble initially on trying to install, the iso is a "hybrid iso" apparently noted by Rufus v2.5 so can be written as an iso or a Direct Disk Image. The latter worked whereas the former would fail on install attempt stating it can't find certain bits of bobs.

After the install (which took a surprisingly long time) and being presented with Greensleeves from the mobo's speaker (lol, ok), the install was complete and pressed 'y' for reboot.

Reboot comes along, keyboard goes dead while it's trying to load the firstboot configuration and default config.

It says:

Starting 15_01_0376.

Loading firstboot configuration

Installing default config

firstboot failed: swapon /dev/swap

ERROR: firstboot Failed

Password:


My knowledge of linux isnt extensive and XG is still uses a Linux kernel but from what I can gather here is that the firstboot configuration is unable to activate the Swap directory. The system is so locked down however I have, as of yet, failed to access a CLI before webadmin has been activated.


Now I can't enter a password because as soon as it prints "Starting" onto the screen, all the USB ports go dead. Leading up to I noticed that tapping Num Lock, the responses get slower and slower and are being buffered. This is indicative of something completely hammering the processor within an inch of it's life.

I can't enter a password because the keyboard is completely unresponsive and I can't access the webadmin as it looks like it hasn't even got as far as that in it's post install setup.

I'm going to try other install methods like an SD Card, USB DVD and different USB installer writers but has anyone got any ideas?

I'm also going to drag up the alpha/beta versions of the installers I have lying about to test those.

Cheers,

Emile



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  • 0

    Hi Emile,

    same problem here, but I can access a shell. After the error message type admin as passwort and your in the game: choose device management, next advance shell. looks like there´s no fstab and (as my knowledge of linux is limited), I run a couple commands, to see whats up with sda. My best guess is, that mounting of some partitions at the relevant directories failed, same with swap partition. If tomorrow there´s time I will install the XG on a standard PC and have a look inside.

    ERROR: firstboot Failed
    Password:*****

    2096 :send_data_to_listener: write error 'Network is unreachable'

    2106 :send_data_to_listener: write error 'Network is unreachable'

    Sophos Firmware Version SFOS 15.01.0 MR-1.1

    Main Menu

    AA. Device Activation
    1. Network Configuration
    2. System Configuration
    3. Route Configuration
    4. Device Console
    5. Device Management
    6. VPN Management
    7. Shutdown/Reboot Device
    0. Exit

    Select Menu Number [0-7]: 5

    Device Management

    1. Reset to Factory Defaults
    2. Show Firmware(s)
    3. Advanced Shell
    4. Flush Device Reports
    0. Exit

    Select Menu Number [0-4]:3

    Sophos Firewall
    ===============
    (C) Copyright 2000-2015 Sophos Limited and others. All rights reserved.
    Sophos is a registered trademark of Sophos Limited and Sophos Group.
    All other product and company names mentioned are trademarks or registered
    trademarks of their respective owners.

    For End User License Agreement - www.sophos.com/.../sophos-end-user-license-agreement.aspx

    NOTE: If not explicitly approved by Sophos support, any modifications
    done through this option will void your support.


    SF01V_SO01_SFOS 15.01.0 MR-1.1#

    My partitions and mountpoints:

    SF01V_SO01_SFOS 15.01.0 MR-1.1# grep "^device /dev/" /proc/self/mountstats
    device /dev/root mounted on /newroot with fstype squashfs
    device /dev/conf mounted on /conf with fstype ext3
    device /dev/content mounted on /content with fstype ext3

    SF01V_SO01_SFOS 15.01.0 MR-1.1# fdisk -lu /dev/sda

    Disk /dev/sda: 60.0 GB, 60022480896 bytes
    255 heads, 63 sectors/track, 7297 cylinders, total 117231408 sectors
    Units = sectors of 1 * 512 = 512 bytes

    Device Boot Start End Blocks Id System


    Filesystem Size Used Available Use% Mounted on
    rootfs 418.9M 2.5M 390.3M 1% /
    df: /newroot: No such file or directory
    df: /newroot/dev: No such file or directory
    df: /newrootrw: No such file or directory
    none 418.9M 2.5M 390.3M 1% /
    none 1.9G 12.0K 1.9G 0% /dev
    none 1.9G 104.0K 1.9G 0% /tmp
    none 1.9G 0 1.9G 0% /dev/shm
    /dev/conf 385.4M 30.8M 354.6M 8% /conf
    /dev/content 5.2G 3.5M 5.2G 0% /content



  • 0 in reply to ThomasMustopf

    Hi Thomas,

    Awaiting return of my box from Sophos at the moment. As detailed in my original error I couldn't even enter the admin password to proceed to the console, but i'm looking forward to seeing if the new release allows me to continue!

  • 0 in reply to Emile Belcourt

    Hi All,

    The issue has been identified!

    It is as follows:

    The XG Installer queries the BIOS for the size of the memory installed and for some reason the BIOS is replying with a value of "0" or being read as "0" and because the XG creates a Swap partition to the same size of the memory, it creates a Swap also of "0" size. So when the XG tries to boot it can't activate the Swap because it technically is of zero size.

    This has been identified and should be fixed in the next release which is pending in the very short future, woohoo! As soon as the new MR is released, they're going to test on the box, confirm works and send back.

    Hooray!

    Emile

  • 0 in reply to Emile Belcourt

    Hi,

    thanks for the info.

    Having the same issue when trying to install on a ALIX APU1D4.
    What drives my crazy is that I already got it running on a 16GB SSD but installation fails with a 60GB SSD.

    Any idea when the update is released?
    Nothing seen on the latest release notes yet.

Reply
  • 0 in reply to Emile Belcourt

    Hi,

    thanks for the info.

    Having the same issue when trying to install on a ALIX APU1D4.
    What drives my crazy is that I already got it running on a 16GB SSD but installation fails with a 60GB SSD.

    Any idea when the update is released?
    Nothing seen on the latest release notes yet.

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