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Firstboot Failed on Software Install

So I have a Zotac Zbox CI321 Nano that I had my UTM v9 installed on successfully and was using as my home gateway firewall and decided to plop Sophos XG on it for kicks as well as play about on it.

So I had a minor bit of trouble initially on trying to install, the iso is a "hybrid iso" apparently noted by Rufus v2.5 so can be written as an iso or a Direct Disk Image. The latter worked whereas the former would fail on install attempt stating it can't find certain bits of bobs.

After the install (which took a surprisingly long time) and being presented with Greensleeves from the mobo's speaker (lol, ok), the install was complete and pressed 'y' for reboot.

Reboot comes along, keyboard goes dead while it's trying to load the firstboot configuration and default config.

It says:

Starting 15_01_0376.

Loading firstboot configuration

Installing default config

firstboot failed: swapon /dev/swap

ERROR: firstboot Failed

Password:


My knowledge of linux isnt extensive and XG is still uses a Linux kernel but from what I can gather here is that the firstboot configuration is unable to activate the Swap directory. The system is so locked down however I have, as of yet, failed to access a CLI before webadmin has been activated.


Now I can't enter a password because as soon as it prints "Starting" onto the screen, all the USB ports go dead. Leading up to I noticed that tapping Num Lock, the responses get slower and slower and are being buffered. This is indicative of something completely hammering the processor within an inch of it's life.

I can't enter a password because the keyboard is completely unresponsive and I can't access the webadmin as it looks like it hasn't even got as far as that in it's post install setup.

I'm going to try other install methods like an SD Card, USB DVD and different USB installer writers but has anyone got any ideas?

I'm also going to drag up the alpha/beta versions of the installers I have lying about to test those.

Cheers,

Emile



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  • Thank you. I managed to pass the firstboot. Unfortunately my virtual network cards are not getting detected by the wizard. "Total Number of interfaces: 0 Network Interfaces lower than minimum required: 2 Going to FailSafe Mode." Used Network Type: Intel PRO/1000 MT Server (82545EM) The Firmware Loader on the other Hand does detect my virtual Network devices. When I press enter while the XG starts and choose "SFLoader" I can navigate to "Upgrade Loader" (Number 4) then Network Device (Number 1) choose a Port (A for example) and select "Enable DHCP" then I get a valid DHCP IPv4 Adress from my DHCP Server on the network. Which proofes that the virtual network card is actually working. That seems strange to me.
  • Hi Michael,

    That is very strange! If you have a paid license I would advise opening a ticket so they can be aware of that.

  • Not to intrude but could you send me the info on how to install via USB?  I can't find anything about DDisk format.

    Thank you