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Sophos Connect Policy Mismatch Error

Hello Community members,

Hope everyone is doing well at their end.

It was working fine earlier and now I am getting an error while connecting Sophos Connect VPN i.e. Policy Mismatch Error. Import a new policy for this connection.

As per the Sophos Connect VPN logs it says.

VERIFY ERROR: depth=0, error=certificate has expired: CN=, serial=
OpenSSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
TLS_ERROR: BIO read tls_read_plaintext error
TLS Error: TLS object -> incoming plaintext read error
TLS Error: TLS handshake failed
Fatal TLS error (check_tls_errors_co), restarting
SIGUSR1[soft,tls-error] received, process restarting
MANAGEMENT: >STATE:1681812712,RECONNECTING,tls-error,,,,,
Restart pause, 5 second(s)
SIGTERM[hard,init_instance] received, process exiting
MANAGEMENT: >STATE:1681812713,EXITING,init_instance,,,,,

I have already replaced the expired certificate and imported the new policy from user portal.

Please help me.



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  • Hi Prateek Singhal

    Please navigate to System | Certificates | Certificate Authorities and edit the "Default" CA. Clicking save within this certificate will force the regeneration of all the SSL VPN user certificates and will also restart the SSL VPN service

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hi Prateek Singhal

    Please navigate to System | Certificates | Certificate Authorities and edit the "Default" CA. Clicking save within this certificate will force the regeneration of all the SSL VPN user certificates and will also restart the SSL VPN service

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

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