Sophos XG firewall not ping Airtel Gateway with Static IP

Hello Partha Goswami ,

Thank you for reaching out to the community, this looks like an issue with the arp ping. 
system diagnostics utilities arp ping interface Port<no> <gateway ipaddress>

See if you receive the unicast reply, if yes then we can apply a arp script of that interface !

yes it is - can you provide me script? 

I would suggest log a service request and revert us the case id, I'll add a note and expedite the service request for you. Partha Goswami 

I am using Home Version so not able to do so, if you can help would be nice 

Sure, Just PM (Private message) me Partha Goswami 

please wait I suspect as spam as i am sending PM before 5 min

Okay, let me know whenever you are ready  !!

Hey Partha Goswami , 

As discussed and confirmed, we have successfully applied the arp script for the the Port1 Airtel ISP !

its again fallen down 

It is active again, it is just after the suggested failover rule we need to save the gateway in order to reflect ! and again it was just the cosmetic, in the backend it is up and running. And now it is reflecting green as normal !