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XG430 10G Flexi Port is down for a while

LHerzog

During HA-Rebuild and Upgrade to 19.5.1 I noticed a log in System logs: "PortA4 up" on the peer node at a time when it was unexpected.

I then noticed on the physical interface, that the LED of that Port were off while the other 3 were blinking.

It is 10G Copper with SFP Plus Cable.

I replaced the cable with the same result. After 15 or more minutes I checked the device again and the port was up and running - as can be seen from the below output and screenshots.

I checked the Troubleshooting tests for network issues, but I found no log information or debug procedere else than this one: https://support.sophos.com/support/s/article/KB-000036345?language=en_US

Are there useful logs to analyze this?

This was the port status when it was off:

PortA3    Link encap:Ethernet  HWaddr C8:4F:86:FC:00:0D  
          inet6 addr: fe80::ca4f:86ff:fefc:d/64 Scope:Link
          UP BROADCAST RUNNING SLAVE MULTICAST  MTU:1500  Metric:1
          RX packets:772884 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1243396 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:447511125 (426.7 MiB)  TX bytes:782974630 (746.7 MiB)

PortA4    Link encap:Ethernet  HWaddr C8:4F:86:FC:00:0D  
          inet6 addr: fe80::ca4f:86ff:fefc:e/64 Scope:Link
          UP BROADCAST SLAVE MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

and than when it was on.

--

XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ifconfig PortA4
PortA4    Link encap:Ethernet  HWaddr C8:4F:86:FC:00:0D
          inet6 addr: fe80::ca4f:86ff:fefc:e/64 Scope:Link
          UP BROADCAST RUNNING SLAVE MULTICAST  MTU:1500  Metric:1
          RX packets:7259882 errors:0 dropped:0 overruns:0 frame:0
          TX packets:8158434 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:5353399207 (4.9 GiB)  TX bytes:7343072503 (6.8 GiB)

XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ifconfig PortA3
PortA3    Link encap:Ethernet  HWaddr C8:4F:86:FC:00:0D
          inet6 addr: fe80::ca4f:86ff:fefc:d/64 Scope:Link
          UP BROADCAST RUNNING SLAVE MULTICAST  MTU:1500  Metric:1
          RX packets:9608423 errors:0 dropped:0 overruns:0 frame:0
          TX packets:6768176 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:7102495310 (6.6 GiB)  TX bytes:1499533574 (1.3 GiB)

The 4 Ports are in a LACP LAG.

That is the problematic port:
XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA4
Settings for PortA4:
        Supported ports: [ FIBRE ]
        Supported link modes:   10000baseT/Full
        Supported pause frame use: Symmetric
        Supports auto-negotiation: No
        Supported FEC modes: Not reported
        Advertised link modes:  10000baseT/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: No
        Advertised FEC modes: Not reported
        Speed: 10000Mb/s
        Duplex: Full
        Port: Direct Attach Copper
        PHYAD: 0
        Transceiver: internal
        Auto-negotiation: off
        Supports Wake-on: g
        Wake-on: g
        Current message level: 0x0000000f (15)
                               drv probe link timer
        Link detected: yes

One other Port:

XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA3
Settings for PortA3:
        Supported ports: [ FIBRE ]
        Supported link modes:   10000baseT/Full
        Supported pause frame use: Symmetric
        Supports auto-negotiation: No
        Supported FEC modes: Not reported
        Advertised link modes:  10000baseT/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: No
        Advertised FEC modes: Not reported
        Speed: 10000Mb/s
        Duplex: Full
        Port: Direct Attach Copper
        PHYAD: 0
        Transceiver: internal
        Auto-negotiation: off
        Supports Wake-on: g
        Wake-on: g
        Current message level: 0x0000000f (15)
                               drv probe link timer
        Link detected: yes

--



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Parents
  • 0

    The ethtool output: was this while it was already online again? 

    BTW is your xmit Hash policy correct? Likely it does not match with your switch. 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    yes. unfortunately I did not collect it while it was down.

    LuCar Toni said:
    The ethtool output: was this while it was already online again? 

    will check about xmit policy on switch side.

  • 0 in reply to LHerzog

    We could not get PortA4 online without issues on one allied telesis x950 switch on it's integrated SFP Ports while PortA3 is attached to the same switch but on an other integrated SFP Port. Tested 5 different cables and works fine.

    We got it now working on an other x950 switch in the same stack but there on a SFP Plug-in Module. It worked immediately there.

    that switch model did not work with Port 4

    works with SFP addon module

    Other Question:

    Is it possible to know what the blue LED should show? Usually it is "speed".

    Green ports are blinking, so I did not catch them all on at the same time on the foto.

    All ports are at 10G FDX. Should'nt all Ports have the blue LED lit on?

    ethtool PortA1 |grep "10000"
            Supported link modes:   10000baseT/Full
            Advertised link modes:  10000baseT/Full
            Speed: 10000Mb/s
    ethtool PortA2 |grep "10000"
            Supported link modes:   10000baseT/Full
            Advertised link modes:  10000baseT/Full
            Speed: 10000Mb/s
     ethtool PortA3 |grep "10000"
            Supported link modes:   10000baseT/Full
            Advertised link modes:  10000baseT/Full
            Speed: 10000Mb/s
    ethtool PortA4 |grep "10000"
            Supported link modes:   10000baseT/Full
            Advertised link modes:  10000baseT/Full
            Speed: 10000Mb/s

  • 0 in reply to LHerzog

    German docs: 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Thank you. We'll discuss internally if we should open a RMA case.

  • 0 in reply to LHerzog

    the other HA node (primary) - that is running at a different location also has this issue with the blue LED.

    3 out of 4 are lit on while on the auxiliary node are only 2 out of 4 lit on.

    Primary: here PortA2 had it off while connected and running at full speed.

    The following output is equal to the other node.

    XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA1 | grep "10000"
            Supported link modes:   10000baseT/Full
            Advertised link modes:  10000baseT/Full
            Speed: 10000Mb/s
    XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA2 | grep "10000"
            Supported link modes:   10000baseT/Full
            Advertised link modes:  10000baseT/Full
            Speed: 10000Mb/s
    XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA3 | grep "10000"
            Supported link modes:   10000baseT/Full
            Advertised link modes:  10000baseT/Full
            Speed: 10000Mb/s
    XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA4 | grep "10000"
            Supported link modes:   10000baseT/Full
            Advertised link modes:  10000baseT/Full
            Speed: 10000Mb/s

    XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool -i PortA2
    driver: i40e
    version: 2.10.19.82
    firmware-version: 5.05 0x800028ac 0.0.0
    expansion-rom-version:
    bus-info: 0000:02:00.1
    supports-statistics: yes
    supports-test: yes
    supports-eeprom-access: yes
    supports-register-dump: yes
    supports-priv-flags: yes

  • 0 in reply to LHerzog

    Hey  ,

    Do you require a RMA for Sophos 4 port 10GbE SFP+ FleXi Port module right ?
    The one which is mentioned here - https://www.connection.com/product/sophos-4-port-10gbe-sfp-flexi-port-module/sgiztchf4/41043540 | If yes could you please double check the serial no by Sophos mentioned in here - https://support.sophos.com/support/s/article/KB-000037169?language=en_US 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    Yes, Vivek, they are SGIZTCHF4

    I have posted a picture of the shipping boxes with SN to the case.

  • 0 in reply to LHerzog

    Hi   Just saw that on the case, I'll expedite the process of RMA, Engineer will send a RMA form to you, please fill out the relevant details asked in the form.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to LHerzog

    You're welcome !

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    both RMA received. Can you provide documentation about the replace procedure and replacement order of the flexi modules on BOTH nodes in the HA-AP cluster? The case has been closed automatically and I cannot respond to it anymore.

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