the devise is not working

Question

device : XGS 2100 
 Please help to find a solution to this problem, the device does not work after being connected to the ac power and after pressing the power button note : no data appears on the device screen and t he power cable has been changed

emmosophos · Answer

Hello there, 
 Thank you for contacting the Sophos Community. 
 You have commented in the wrong forum, so I am moving this thread to the Sophos Firewall forum. 
 If your device is not powering up, and it is under warranty, follow this Recommended Read on the RMA process. 
 Regards,