Change OTP Name for authenticator apps

Question

Hello Sophos and everyone else, 
 
 we are in the progress from switching all of the UTMs to XGSs at our customers. 
 Unfortunately we are facing a little problem with the OTP implementation at XGS. 
 At the (Google) Authenticator App we see the following: 
 UTM: Companyname ( first.last@company.com ) 
 XGS: Sophos SFOS ( first.last@company.com ) 
 
 Since our customers often had multiple VPN connections to different firewalls we need to change that "Sophos SFOS" like we were able at the UTM, there is the company name field. 
 How can we customize that "Sophos SFOS" on firewall side like it was possible at the UTM? 
 
 Best regards, 
 Johnny

This is like the same problem another customer had at: How to change the default OTP Account Name for Authenticator connections - Discussions - Sophos Firewall - Sophos Community

Erick Jan · Answer

Hi JohnnyInc, 
 Thank you for reaching out to Sophos Community. 
 Unfortunately, as the previous post has mentioned. 
 "The name comes from the Hostname of the XG, (System >> Administration >> Admin and user settings >> Hostname. " 
 For Feature Requests, I'd recommend you to reach out to your Account Manager, Sales Engineer, or Sales Representative so that they can enter this request into our system. Additionally, you can use the in-product feedback in the Sophos Firewall located in the Top Menu Bar.

Erick Jan · Answer

Hi, 
 As verified, this will be a feature request. What I can recommend as a workaround is to make use of the section that can be edited to avoid confusion with Sophos SFOS ( user@domain.com ) 
 Ex. 
 Sophos SFOS (Erick@xgs.mydomain.com) 
 Sophos SFOS (Erick@xgs1.mydomain.com)

Erick Jan · Answer

Hi Johnny, 
 Upon testing on google authenticator. It seems there&rsquo;s no way to change the default Sophos SFOS(name) via app. 
 I've also tested on Duo authenticator; it states Third-Party(Name) and can't change it. 
 However, when I used the Sophos Intercept X as the authenticator. I can edit the name and change the Sophos SFOS, as seen below. 
 
 For information regarding Sophos Intercept X for mobile. You may check the following RR

Change OTP Name for authenticator apps

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