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Sophos Direct Proxy behind internet gateway did not work

Dear All, 

               I recently deployed a Sophos XG with version 19, i want this Sophos to act as direct proxy and behind the internet gateway, below are the configuration i created, and i tested with proxy enable on one of the user computer with proxy setting  "192.168.81.242" port "8080",  i found the user can not access internet, and i deployed a test lab in my office with the same configuration, the direct poxy work well in my test lab whereas it didnt work in customer office, and i checked in log viewer in my test lab and customer one below, any help would be appreicated 

out interface Port B,  the src ip 192.168.81.242 - Dst IP 204.79.197.200 Dst 443 <-- this show the proxy directing traffic to internet,

but in customer one i see "In interface Port A the src ip 192.168.81.243 - Dist IP 192.168.81.242 Dst port 8080 <-- it doesnt directing the traffic to internet 

Port A: 192.168.81.242 (LAN) 

Port B: 192.168.81.150 (WAN) 

Port C: 172.16.16.16 (LAN) 

Firewall Rule: 

Rule name - Lan Proxy 

Source zones: LAN 

source networks and devices: Any

Destination zones: Any

Destination networks: Any 

Services: 8080, HTTP & HTTPS 

linked NAT with below 

NAT Rule: 

Orginal Source: Any

Original destination: Any

Orginial service: 8080, HTTP & HTTPS

Translated source (SNAT): MASQ 

Translation destination (DNAT): Original 

Translation service (PAT): Original 

Keith 



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