Unable to access a service using SAP router outside the network

Question

Good day Team 
 Using Sophos XG 310 V19 
 Users are not able to access a service using the SAP business, outside the local area network, using the SAP router. We use code nwbc. We have created a DNAT for the server. we getting the error below

Erick Jan · Answer

Hi Anesu, 
 Thank you for reaching out to Sophos Community. 
 Kindly check the log viewer and packet capture to determine what have transfired with the packet/NAT ID it hit.