XGS2300 (SFOS 19.5.0 GA-Build197) email issues logs are flooding

Question

Email Protection 
 Anti-spam, Antivirus, DLP, Encryption, Email Malware Protection 
 
 is not properly working. Mail detected as spam (drop, reject) continuously spamming and appears on the logs. 
 
 Logs are flooding.

Vivek Jagad · Answer

Hello Serafin Jr Sosa ,

Thank you for reaching out to the community, may we know the following:

1.) Email Protection Deployment mode ?
2.) Based on the deployment mode did you check the log files in debug mode ?
#SMTPS legacy proxy service - awarrensmtp.log [to enable/disable the debug: service awarrensmtp:debug -ds nosync]
#Mail transfer agent proxy service - smtpd_main.log [to enable/disable the debug: service smtpd:debug -ds nosync]
3.) Submit samples of phishing, spam, or false positive emails to Sophos Labs

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Sophos Community | Product Documentation | Sophos Techvids | SMS
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XGS2300 (SFOS 19.5.0 GA-Build197) email issues logs are flooding

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