Sophos Firewall: v19.5 MR1: Feedback and experiences

Hello,

very bad experience for me.
I upgraded from 19.0.1 to 19.5.1
After the update, user authentication works poorly, and they have to restart their PC.
I lost all "ClientLess User" access
Even when recreating by hand, the firewall does not allow flows to pass.

I had to revert to 19.0.1, then update to 19.0.2.
And there, everything works perfectly.

I can only advise against version 19.5.1 :(

Hello Sebastien HENRY ,
Have you notice any specific error during clientless user recreation?
If possible, then please PM me appliance access detail so I can debug further.

Thanks

Hello Bhavik24,

Sorry, but everything was erased due to firmware rollback.
I had opened a case with SOPHOS, but it was closed following my switch to 19.0.2

FYI, when I booted to firmware 19.5.1, absolutely no clientless users appeared in the list of active users (under current activities -> live users).

After returning to 19.0.1, everything appears again.
After migration to 19.0.2, everything also appears correctly.

There can be (unrelated to the firmware version) issues with the services, providing the clientless users.

Most likely, if this is the case, it is a one time issue: 

Restarting the Authentication daemon fixes this and it should not come up again. 

thank you for this information which may help other people.

It's unfortunate that the French Sophos telephone support did not tell me.
I would have saved a lot of time...

Hi Sebastien HENRY  can you share the case ID that was created with Bhavik.  We can check if  the logs are collected while creating the case , If so we may be able find more info on what happened for  19.5.1 .-Shrikant

Hi Sebastien HENRY  can you share the case ID that was created with Bhavik.  We can check if  the logs are collected while creating the case , If so we may be able find more info on what happened for  19.5.1 .-Shrikant

hello, it's done.