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@SophosSupport - 06174968 / RED60 - Unable to Pass Both tagged and untagged traffic

Theodore Foster
Please help @SophosSupport.  New Case: 06174968 (related to closed case: 05546492)
RED60
Connects back to
XG310 (SFOS 19.5.0 GA-Build197)
We are just now noticing that the DEFAULT network  traffic isn't being passed.
All TAGGED Vlan traffic is being passed just fine  - no issue there.
The DEFAULT network is used to manage infrastructure devices, switches.
Both switches that exist behind the RED 60 are inaccessible.
Looking at the configuration of the RED device there doesn't seem to be an option to pass BOTH tagged and untagged traffic:
Looking at Sophos documentation for configuring the RED device there doesn't seem to be an option to pass BOTH tagged and untagged traffic:
Untagged Hybrid - tagged traffic is sent WITHOUT Vlan tags
Tagged Trunk - untagged traffic is dropped
 
 
THIS is an issue - there must be an option for passing all traffic.
TAGGED(with Vlan IDs)
AND
UNTAGGED (with no Vlan ID [default network])



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  • +1

    Hello Theodore, 

    Thank you for contacting the Sophos Community.

    I see the case was just opened on your end and an escalation engineer is already taking a look at this, I will follow up with the ticket.

    However it looks like you have configured VLAN 100 for Untagged traffic, usually, VLAN 1 is for untagged traffic, so once you change this for 1, Tagged and Untagged  traffic should be able to cross the RED. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • +1

    Hello Theodore, 

    Thank you for contacting the Sophos Community.

    I see the case was just opened on your end and an escalation engineer is already taking a look at this, I will follow up with the ticket.

    However it looks like you have configured VLAN 100 for Untagged traffic, usually, VLAN 1 is for untagged traffic, so once you change this for 1, Tagged and Untagged  traffic should be able to cross the RED. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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