I see from today email that the XG goes EOL March 31 2025.
Where does this leave customers who purchased support spanning beyond this date, for example in our case Apr 2026?
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Hello SteveP ,
Thank you for the update, do you have a subscription beyond EOL March 31 2025 ?
As Per the Partner news - XG Series Hardware Lifecycle
How long can I still sell a three-year subscription for the XG Series?
The final order date for a 3-year subscription is March, 31, 2022. This is because subscription terms may not go beyond the March 31, 2025 End-of-Life date. From April 1, 2022, you can sell a 2-year subscription plus additional months to cover the remaining time until the EOL date.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hello SteveP ,
Thank you for the update, do you have a subscription beyond EOL March 31 2025 ?
As Per the Partner news - XG Series Hardware Lifecycle
How long can I still sell a three-year subscription for the XG Series?
The final order date for a 3-year subscription is March, 31, 2022. This is because subscription terms may not go beyond the March 31, 2025 End-of-Life date. From April 1, 2022, you can sell a 2-year subscription plus additional months to cover the remaining time until the EOL date.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Well you'll continue to get the support - https://support.sophos.com/support/s/article/KB-000035279?language=en_US#xgseriesappliances
*NOTE - Unlike other lifecycle announcements, we do not have a single end-of-sale date. As of April 2022, any available XG Series models continue to be sold for as long as stocks last. Contact your local Sophos representative for further information.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hey rfcat_vk none, just stay up to date with the software update and keep checking the retirement calendar
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.