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Sophos XG 135 - Internet stops working for 10-15 mins

Dinesh Dighe

Hi All,

we are using Airtel ISP ,today i have upgraded its firmware 19.0 to 19.5 now Internet stops working for 10-15 mins. is there any permanent solution for this?



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    Hey  ,

    Thank you for reaching out to the community, can you please share the screenshot of the WAN link manager > IPv4 gateway and that interface's Failover rules?
    Ensure you have a PING on IP address for the Airtel's gateway IP with "AND" condition to PING to Global DNS "8.8.8.8" 

    And when the ISP goes down, try executing the command in the console: On the CLI, select option 4. Console.

    console> system diagnostics utilities arp ping interface Port<no> <Airtel ISP's gateway IP>

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    Hey  ,

    Thank you for reaching out to the community, can you please share the screenshot of the WAN link manager > IPv4 gateway and that interface's Failover rules?
    Ensure you have a PING on IP address for the Airtel's gateway IP with "AND" condition to PING to Global DNS "8.8.8.8" 

    And when the ISP goes down, try executing the command in the console: On the CLI, select option 4. Console.

    console> system diagnostics utilities arp ping interface Port<no> <Airtel ISP's gateway IP>

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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