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Captcha for User Portal not working

somename

Hi,

I have several firewalls on which no captcha is displayed in the user portal, although it is configured. Traffic is coming from zone WAN.

console> system captcha-authentication-vpn show
Captcha authentication status on the VPN zone:
Webadmin console: disabled
User portal: enabled
console> system captcha-authentication-global show
Captcha authentication status:
Webadmin console: disabled
User portal: enabled

I also restarted tomcat.

SFV2C4_VM01_SFOS 19.5.0 GA-Build197# service tomcat:restart -ds nosync
200 OK

Any other ideas where to look?

Regards



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  • 0

    Hello,

    Good day and Thanks for reaching out to Sophos Community and hope you are well. 

    Few Queries:

    - Was this previously working before? If yes, Since when this issue occurred and if there's any config changes?

    -How many users are affected by the issue?

    -May we check if you tried disabling and enable Captcha again in console:  system captcha-authentication-global disable/enable

    -Do you have SSL RA VPN configured? if yes, what would be the listening port of SSLVPN and UserPortal? Please check if SSL/Userportal are duplicate listening port

    Kindly let us know how it goes. Many thanks for your time and patience and thank you for choosing Sophos

    Cheers,

Reply
  • 0

    Hello,

    Good day and Thanks for reaching out to Sophos Community and hope you are well. 

    Few Queries:

    - Was this previously working before? If yes, Since when this issue occurred and if there's any config changes?

    -How many users are affected by the issue?

    -May we check if you tried disabling and enable Captcha again in console:  system captcha-authentication-global disable/enable

    -Do you have SSL RA VPN configured? if yes, what would be the listening port of SSLVPN and UserPortal? Please check if SSL/Userportal are duplicate listening port

    Kindly let us know how it goes. Many thanks for your time and patience and thank you for choosing Sophos

    Cheers,

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