During upgrade to XGS 19.5 firmware, got more than 70 email alerts for HTTP virus detected

Hello there,

Thank you for contacting the Sophos Community.

Do you recall receiving these emails in the past at some point? It might be that some of these alerts might have been stuck in one of the appliances, and when the upgrade was happening, the worker was finally able to send them out. 

However, I recommend you create a case with support and request an RCA.

Let us know the Case ID once you have it, and mention the time of the upgrade and share the Access ID.

Regards,

Hello there,

Thank you for contacting the Sophos Community.

Do you recall receiving these emails in the past at some point? It might be that some of these alerts might have been stuck in one of the appliances, and when the upgrade was happening, the worker was finally able to send them out. 

However, I recommend you create a case with support and request an RCA.

Let us know the Case ID once you have it, and mention the time of the upgrade and share the Access ID.

Regards,

No, this is a brand new firewall placed in service only a couple of weeks ago.

Case # 06101555

Time of upgrade was 1/18/2023 at 2:20pm EST

What access ID do you mean? Do you want that or do you mean to give that to support?

Hello,

Thank you for the Case ID.

You can share it Directly in the ticket with Support.

Regards,

thanks. Yes, I have done that.

Hello,

Thank you for the Case ID, we have left a note.

Regards,

Hello,

To update the community an RCA for this is being investigated under NC-114062

Regards,