Unable to delete weirdly named users in FW XG

Hey,

Yesterday I asked here why I couldn't delete a user : (+) Can't delete user in FW XG - Discussions - Sophos Firewall - Sophos Community

I'm here again for the same problem (deleting a user) but it's not the same scenario:

for exemple : Jonh Doe (j.doe@domain.com) was added I don't know how to the list of sophos users but it's account is like this :

Name : domain oe john (<- there is no typo)
Type : User
With no email address

When trying to delete theses users from Authentification > Users > Checkbox > Delete : A green message says "User has been deleted successfully" but it's still here, giving theses csc.log : 

Readobject Executing PREPSTMT Query=select cachepeer as extPeer,cachepeerport as extpeerport,username as userName,passwd as password,case when(cachepeer is not null and cachepeer != '' and cachepeer != '-11' and cachepeerport is not null and cachepeerport != '') then 'checkbox' else '' end as parentproxystatus from tblcacheconfiguration where ipfamily='1'MESSAGE Jan 18 08:46:33Z [ssod:1039]: {"ssod":{"method":"service","name":"ssod:status","version":"1.6","type":"text","length":0}}


MESSAGE Jan 18 08:46:34Z [worker:7265]: {"request":{"method":"opcode","name":"HBAddEacEpRel","version":"1.0","type":"json","length":11558,"data":{ "relations": [ { "ep_identity": { "name": "V1MtNDM1Mw==", "uuid": "user id" }, "app_paths": [ { "app_path": "long key=", "occurrence_count": 1, "last_seen": 1674031594 } ] }, { "ep_identity": { "name": "VUZQLTYwQkY=", "uuid": "6f39fbd6-b424-4494-9c29-35246ce67b2c" }, "app_paths": [ { "app_path": "long key=", "occurrence_count": 1, "last_seen": 1674031594 }, { "app_path": "long key==", "occurrence_count": 1, "last_seen": 1674031594 } ] }, { "ep_identity": { "name": "V1MtNENGRA==", "uuid": "20bedb4b-53b1-493c-bb7e-77f54be2247b" }, "app_paths": [ { "app_path": "long key==", "occurrence_count": 2, "last_seen": 1674031594 } ] }, { "ep_identity": { "name": "V1MtRTkxRg==", "uuid": "ff843756-54a4-41ec-9175-0e83bb178298" }, "app_paths": [ { "app_path": "long key=", "occurrence_count": 1, "last_seen": 1674031594 }, { "app_path": "long key==", "occurrence_count": 1, "last_seen": 1674031594 } ] }, { "ep_identity": { "name": "V1MtQTk3RQ==", "uuid": "e85c3cf1-7c0e-4338-bd55-55d44ac1dc7d" }, "app_paths": [ { "app_path": "long key==", "occurrence_count": 3, "last_seen": 1674031593 } ] }, { "ep_identity": { "name": "V1MtNUZDMg==", "uuid": "2fb5df9c-c5e0-4489-b2a1-d6d3e08c5097" }, "app_paths": [ { "app_path": "long key==", "occurrence_count": 3, "last_seen": 1674031593 } ] }, { "ep_identity": { "name": "V1MtNjhBNg==", "uuid": "752b6e1d-533d-479b-9617-7ace11fab ...


MESSAGE Jan 18 08:46:35Z [worker:7273]: {"request":{"method":"opcode","name":"apiInterface","version":"1.0","type":"json","length":315,"data":{"mode":33,"currentlyloggedinuserid":68,"___serverport":4444,"___component":"GUI","APIVersion":"1900.1","userIds":["domain\doe john"],"___serverprotocol":"HTTP","___username":"myadminaccount@domain.com","transactionid":"584326","___meta":{"sessionType":1},"___serverip":"10.0.0.21","currentlyloggedinuserip":"10.52.32.156"}}}


MESSAGE Jan 18 08:46:35Z [worker:7258]: {"request":{"method":"opcode","name":"delete_user","version":"1.6","type":"json","length":489,"data":{ "mode": 33, "currentlyloggedinuserip": "10.52.32.156", "webfilterid": "Tout autoriser", "Entity": "user", "___serverport": 4444, "transactionid": "584326", "currentlyloggedinuserid": 68, "___serverip": "10.0.0.21", "APIVersion": "1900.1", "appfilterid": "Tout autoriser", "userIds": [ "domain\\\\doe john" ], "___serverprotocol": "HTTP", "___meta": { "sessionType": 1 }, "___component": "GUI", "___cmenabled": 0, "Event": "DELETE", "___cmrequest": 0, "___username": "myadminaccount@domain.com" }}}


ERROR Jan 18 08:46:35Z [delete_user:7258]: delete_userid: input has no array elements
ERROR Jan 18 08:46:35Z [delete_user:7258]: delete_ugrel_cache: input has no array elements
WARNING Jan 18 08:46:35Z [delete_user:7258]: Action with NOFAIL Failed.

I replaced my actual domain name with "domain" the user with "john doe" and my admin username with "myadminaccount@domain.com"

I also tried disabling everything in the user account (L2TP, PPTP...) but when pressing "save" it says "Missing email address".

Putting one says "There must be at least one user with "Administrator" profile".

Then it ask for a password for the account and gives "Changing password for backend authenticated users is not allowed".

Any idea ? I got two users like that.

Have a nice day.