Hi everybody,
We're experiencing a strange issue on a Sophos XGS 3300 SFOS 19.1 HA enabled.
The IT manager from the company who owns the firewall deleted the fw from their Central tenant as the log email said the device wasn't checking in since 3 months.
After that he tried to re-register the appliance to the console (where they have 3 other XGS) without success, OTP and email add too.
The error where about account compatibility.
We've made some tests taken from this post https://community.sophos.com/sophos-xg-firewall/f/discussions/135561/cannot-register-with-sophos-central?ReplySortBy=CreatedDate&ReplySortOrder=Ascending but w/o success.
Appliance is connected via PPPoE (more than one year ago w/o hussle) to WAN and no changes to connection have been made since that.
CPLD is orange on device but I don't know if this matters.
BTW device doesn't show connected users too.
Any idea?
Thanks
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