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restore configuration but lost registration license

TingYu

Hi,

I have a XG home edition running for my house, because I need more nic (try to set up a 2nd gateway for backup). In the process, I lost my original registration license. Here is what I did:

1. I download from XG home edition and install it on a new VM with more NICs.,

2. after fresh startup, I did not register, and restore configuration from my old XG

3. everything come up fine, and upgrade firmware from internet.

4. only after that, I realize my old Lic (or serial number) did not transfer over by restoring.

Is that normal? if it is normal, what should I do to get back my old lic back? if I have to start over again, then can I guess my 2nd home lic with my same email address? how to do that?

Thanks.,



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    Hi,

    yes what you have described is normal. the licence is not part of the backup process. You will find your licence in either the name of the backup file or in mysophos.com.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    Hi,

    yes what you have described is normal. the licence is not part of the backup process. You will find your licence in either the name of the backup file or in mysophos.com.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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