Add fingerprint remotely

Hi Mohammed,

Thank you for reaching out to Sophos Community.

For verification,

1. What kind of VPN are you referring to ?

2. Are the VPN's reachable

3. Have you allowed the Biometric IP address ?

4. Allowed both sites on the VPN - LAN/LAN - VPN Firewall Rule

You may also reach out to our  Professional Service for implementation assistance: www.sophos.com/.../professional-services

I used ssl vpn sophos

Hi Mohammed,

Would it be possible to inquire if you're a business user or a Home user?

ا have sophos xg 230? 

Hi Mohammed,

Good day, Kindly see KB for  SSL VPN reference:

https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/SiteToSiteVPN/VPNCreateSiteToSiteSSLVPN/index.html#objectives

Hi thank u for helping me

I tried this link https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/SiteToSiteVPN/VPNCreateSiteToSiteSSLVPN/index.html#objectives

but i can't ping to fingerprint     

This picture my diagram

How i can ping from server 192.168.10.4 to fingerprint 192.168.1.3

Plz help me

Thank u

Hello,

Thanks for the details

Few queries:

-To clarify are you using SSLVPN Remote access or SSLVPN site-to-site?

-I see a "Modem" on your setup? what would be that device? It should be a Sophos Firewall as well since you are using a SSL VPN Site-to-site and one end should be configured as Server and another a client (Server/client connection: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/SiteToSiteVPN/VPNCreateSiteToSiteSSLVPN/index.html#objectives)

-May we clarify the traffic flow of your use case? 

-if it is an XG/XGS, is the SSLVPN S2S tunnel up but just unable to ping?

-What are the result if you trace route from client to server?

-Is there any traffic passing on the respective FW rule for this? 

If you are referring to an SSLVPN Remote Access, kindly check if you have followed details from this guide: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/RemoteAccessVPN/VPNRemoteAccessSSLVPNSophosConnectClient/index.html

Hope this helps, kindly let us know how it goes. Have a nice day and thank you for choosing Sophos

Cheers,

Hi mohammed albarraq

I believe you have a simple modem at the Branch office which don't have any feature to meet your requirement 

I would suggest you contact to your Sales Engineer and add Sophos RED at the Branch office to meet your business needs: 

https://www.sophos.com/en-us/products/next-gen-firewall/tech-specs#SDRED

Thanks and Regards

Hello Mohammed,

is this fingerprint device connected to a pc system?

Hi mohammed albarraq

Thanks for your time over remote

We have configured the IPSec site-to-site VPN tunnel with TP-link router which supports IPSec VPN settings and is able to reach your fingerprint device.

Thanks and Regards