Unable to update PS5 games - "Invalid traffic" - conntrack

Hi,

Thank you for reaching out to Sophos Community.

For Invalid Traffic, kindly see KB below for reference

community.sophos.com/.../sophos-firewall-invalid-traffic

OK, so those entries can be ignored.

What am I missing to find the issue?  What else can I do to find out why my update is failing on the endpoint device?

Hi Jerry,

Can you try to create an FW rule on top of the Policy allowing 96.17.103.43 and then re-try to check the logs?

Web traffic is allowed to that IP (see green box).  I'm not sure what you are asking me to do. 

Hi,

Can you try to create an FW policy on the very top without any WebFilter/ IPS. 

Adding that rule makes it even worse.  When I add it the "internet connection" check fails on the PS5.  The download is getting an HTTP 416 error when it fails.

I fixed it.  I am not 100% what it was.

1. I changed DNS for my XG.
2. I modified an existing FW rule for the game.  I removed IPS and Web Proxy for the IP.

Hi Jerry,

Good day.That is great to hear.

Hi Jerry,

Good day.That is great to hear.