Importing Active Directory Domain Users

Hi Mark Andersen : Can you please use the below command on Virtual Appliance and share the output here? If no output then performs the export operation again and try to run the command again to see getting any logs after performing the export operation.

#grep "packet ran out of space" /log/csc.log

For "readAPIInterface" operation has packet ran out of space log lines then it seems Appliance is impacted with the known issue NC-108238 which is going to be fixed in V19.5 MR-2.  In case any validation on the log verification side is required please log a support case, so the Support team may review the required logs and give further updates.

Hi Mark Andersen : Can you please use the below command on Virtual Appliance and share the output here? If no output then performs the export operation again and try to run the command again to see getting any logs after performing the export operation.

#grep "packet ran out of space" /log/csc.log

For "readAPIInterface" operation has packet ran out of space log lines then it seems Appliance is impacted with the known issue NC-108238 which is going to be fixed in V19.5 MR-2.  In case any validation on the log verification side is required please log a support case, so the Support team may review the required logs and give further updates.

Hi

output:

SFVUNL_SO01_SFOS 19.5.0 GA-Build197# grep "packet ran out of space" /log/csc.log
Readobject Executing PREPSTMT Query= (select tblhost.hostid as ref_exceptionid,hostname as exceptionid,'object::IPHost' as reftype_exceptionid from tblhost ,tblfwexception where tblfwexception.exceptionid =tblhost.hostid and hosttype in (1,2,3,4,7,9,10,15,16,17) and tblfwexception.fwruleid = '50') UNION (select tblhost.hostid as ref_exceptionid,hostname as exceptionid,'object::IPHostGroup' as reftype_exceptionid from tblhost ,tblfwexception where tblfwexception.exceptionid =tblhost.hostid and hosttype in (8) and tblfwexception.fwruleid = '50') UNION (select tblhost.hostid as ref_exceptionid,hostname as exceptionid,'object::MacHost' as reftype_exceptionid from tblhost ,tblfwexception where tblfwexception.exceptionid =tblhost.hostid and hosttype in (5,6) and tblfwexception.fwruleid = '50') UNION (select tblhost.hostid as ref_exceptionid,hostname as exceptionid,'object::FqdnHost' as reftype_exceptionid from tblhost ,tblfwexception where tblfwexception.exceptionid =tblhost.hostid and hosttype in (11,18) and tblfwexception.fwruleid = '50') UNION (select tblhost.hostid as ref_exceptionid,hostname as exceptionid,'object::FqdnHostGroup' as reftype_exceptionid from tblhost ,tblfwexception where tblfwexception.exceptionid =tblhost.hostid and hosttype in (12) and tblfwexception.fwruleid = '50') UNION (select tblhost.hostid as ref_exceptionid,hostname as exceptionid,'object::CountryHost' as reftype_exceptionid from tblhost ,tblfwexception where tblfwexception.exceptionid =tblhost.hostid and hosttype in (13) and tblfwexception.fwruleid = '50') UNION (select tblhost.hostid as ref_exceptionid,hostname as exceptionid,'object::CountryHostGroup' as reftype_exceptiERROR Sep 14 15:57:14Z [readobject:10553]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)
Readobject Executing PREPSTMT Query=select tblnetworkzone.zoneid as ref_srczones,zonename as srczones,'network::zone' as reftype_srczones from tblnetworkzone ,tblfwsourcezone where tblfwsourcezone.sourcezoneid =tblnetworkzone.zoneid and tblfwsourcezone.fwERROR Sep 14 15:57:33Z [readobject:11636]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)
Readobject Executing PREPSTMT Query= (select tblfirewallgroup.groupid as ref_groupid,groupname as groupid,'firewaERROR Sep 15 07:00:09Z [readobject:2922]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)
Readobject Executing PREPSTMT Query=select tblnetworkzone.zoneid as ref_srczones,zonename as srczones,'network::zone' as reftype_srczones from tblnetworkzone ,tblfwsourcezone where tblfwsourcezone.sourcezoneid =tblnetworkzone.zoneid and tblfwsourcezone.fwERROR Sep 15 07:00:51Z [readobject:3089]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)
Readobject Executing PREPSTMT Query= (select tblhost.hostid as ref_sourceid_exception,hostname as sourceid_exception,'object::IPHost' as reftype_sourceid_exception from tblhost ,tblfwsource_exception where tblfwsource_exception.hostid =tblhost.hostid and hosttype in (1,2,3,4,7,9,10,15,16,17) and tblfwsource_exception.fwruleid = '27') UNION (select tblhost.hostid as ref_sourceid_exception,hostname as sourceid_exception,'object::IPHostGroup' as reftype_sourceid_exception from tblhost ,tblfwsource_exception where tblfwsource_exception.hostid =tblhost.hostid and hosttype in (8) and tblfwsource_exception.fwruleid = '27') UNION (selERROR Sep 15 07:09:13Z [readobject:4471]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)
Readobject Executing PREPSTMT Query=select tblnetworkzone.zoneid as ref_srczones_exception,zonename as srczones_exception,'network::zone' as reftype_srczones_exception from tblnetworkzone ,tblfwsourcezone_exception where tblfwsourcezone_exception.sourcezoneid ERROR Sep 15 07:09:59Z [readobject:5439]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)
Readobject Executing PREPSTMT Query= (select tblfirewallgroup.groupid as ref_groupid,groupname as groupid,'firewaERROR Dec 13 05:58:33Z [readobject:2973]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)
Readobject Executing PREPSTMT Query= (select tbluser.userid as ref_userid,username as userid,'identity::User' as reftype_userid from tbluser ,tblfwuser where tblfwuser.userid =tbluser.userid and usertype in (1,5,7) and tblfwuser.fwruleid = '30') UNION (select tbluser.userid as ref_userid,username as userid,'identity::UserGroup' as reftype_userid from tbluser ,tblfwuser where tblfwuser.userid =tbluser.userid and usertype in (3,4,10) and tblfwuser.fwruleid = '30') UNION (select tbluser.userid as ref_userid,username as userid,'identity::clientlessuser' as reftype_userid from tbluser ,tblfwuser where tblfwuser.userid =tbluser.userid and usertype in (2) and tblfwuser.fwruleid = '30') UNION (select ERROR Dec 13 05:59:24Z [readobject:3246]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)

Hi Mark Andersen  Yes it seems related to the same reason and error observed with NC-108238

[readobject:10553]: fill_reply(RET_DONE, BODY): packet ran out of space(size=65499,remlen=65445,need=88227)

Dear Vishal
thank you.
is this issue exist in firmware's before 19.5?
i can downgrade both device's firmware to 19 or 18.5, if issue related to 19.5 downgrading whill solve the problem
Best Regards