RED WLAN of RED15w not showing

Question

hi 
 
 i am running a XG SFVH on FW SFOS 19.0.1 MR-1-Build365. I have successfully added a RED15w, but how do i manage the wireless - nothing is showing up under Wireless. It seems to be a bug, but since this is a "home edition" sophos is rejecting my registration for support which is very aggravating as its a SOFTWARE BUG. Many users are complaining about the same issue. 
 
 How can i get the Wifi to work on the RED15w (which obviously I bought) and should receive support for.

LuCar Toni · Accepted Answer

That is the issue. You cannot do the same network subnet on two different interfaces. This will result in network problems like you experience. RED is a cable. It is like plugging in the same subnet into the firewall, this causes the linux kernel to mess up. 
 You need to configure a different subnet range (.21) or something. 
 Or you could bridge Port1 and your RED into one network by creating a Network bridge. This would resolve this issue as well, because you will have one bridge with both interfaces and one IP.

Erick Jan · Answer

Hi Oliver, 
 Thank you for reaching out to Sophos Community. 
 Home Edition does not have Support, which is why they rejecting it. However, you can reach out to this Community for your questions and queries.

LuCar Toni · Answer

So if the access point is not showing, you could look into this: https://support.sophos.com/support/s/article/KB-000036133?language=en_US

RED WLAN of RED15w not showing

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