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XG 125 - can't update second firmware to SFOS 19.5.0 GA-Build197

Francesco Marciello

Hello

Following situation:
I can update the first firmware (to 19.5.0 GA-Build197). But when I want to update the second firmware to 19.5 as well (from SFOS 19.0.0 GA-Build317), I get the following error: "New firmware could not be uploaded. Please refer to online help for possible reasons."

At Latest available firmware -> Check for new Firmware -> No records found...

Strange...

Kind regards,
Cello



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  • 0

    Are you trying to upload a file that you downloaded manually before?

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to jprusch

    Yes, exactly. I was able to upgrade the first firmware without any problems, but I can't upgrade the second one.

  • 0 in reply to Francesco Marciello

    Give me the exact filename of the second download, please. There are different versions of the FW for XG and XGS-Systems.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to jprusch

    Platform: Hardware / Model: XG125 / Version: SFOS 19.5.0 / File: GA-Build197 HW-19.5.0_GA.SF300-197.sig
    (Note: Firmwares displayed via my account and serial number -> Searched by serial number.)

  • 0 in reply to Francesco Marciello

    .. SF300 .. is the correct version for an XG model.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to jprusch

    Just tried it myself and I get:

    SYSTEM messageid="17512" log_type="Event" log_component="Appliance" log_subtype="System" status="" user="" src_ip="" additional_information="" message="Firmware installation failed."

    I would have thought, that this is possible. Hmmm.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to jprusch

    I think the behaviour here is sluggish:

    I am at 19.5.0 GA-Build197 on our XG210 (active firmware image)

    I just replaced the inactive firmware version 19.0.1 MR-1-Build365 with 19.0.1 MR-1-Build 350 via the "UPLOAD" button.

    After uploading and successfully verifying the uploaded firmware file, I was asked to boot that file with factory defaults (???).

    I did NOT say "Upload & Boot" , so why is this question coming up?

    After pressing the "cancel" button, the action is stopped and I still have the former second/inactive firmware version 19.0.1 MR-1-Build 365.

    Expected behaviour would be to have the option to prepare a quick downgrade to a former firmware version of your choice.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to jprusch

    So there seems to be no way to replace an older secondare/inactive firmare image without further booting into it.

    To me, that's a very poor design, if this is by intention. At least I don't understand the design.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to jprusch

    I just tried to prepare a possible downgrade to 18.5.5 MR-5-Build509, the upload succeded, firmware was verified, thes I was asked again to boot with factory defaults.

    So what is the difference between the buttons "Upload" and "Upload & boot" ?

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to jprusch

    That's exactly how you described it. I thought that I could update both to the same firmware level (as I know from switches, for example). Then this is / would be really a - let's say it positively - limited / modest design.

    I think to myself that this is a design flaw. This should / must be corrected in my opinion. There are several errors together (also that with the reset to factory default).

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