This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SD-RED connection problems

Good day,

we have seriously connection problems with a SD-RED60. It works fine till the connection gets interrupted about once an hour for mostly 3-4 minutes. After the interruption, the connection works again fine. Both WAN IP Addresses are available during the issue and PING(WAN) works fine, we don't have any Internet failure.

Is there any option to check all the Logs from the SD-RED Box?

At the moment it looks like that the tunnel is fine, which says the Sophos XGS. LAN Port1 to Switch and LAN2 Port direct to PC (test) aren't available during connection issue.

Hope someone has an idea

Thanks!

Sophos XGS 19.5.0 GA

SD-RED60 3.0.008 WAN is configured as Failover

This thread was automatically locked due to age.

0 Vivek Jagad over 2 years ago

Hello SETdevIT ,

Thank you for reaching out to the community, you can check the red.log under the cd /log directory. And check the console logs by connecting a console cable !

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Erick Jan over 2 years ago

Hi SETdevIT,

Thank you for reaching out to Sophos Community.

Kindly share the Case ID, and If there’s no case ID, we strongly advise you to kindly create one.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 SETdevIT over 2 years ago in reply to Vivek Jagad

Thank you. cd /log does not work... only with tail -f /log... maybe a bug!?
Cancel
Vote Up 0 Vote Down

Cancel
0 SETdevIT over 2 years ago in reply to Erick Jan

Sophos Support is trying... Got a German contact now, First Level is extremely unprofessional and grumpy...
Cancel
Vote Up 0 Vote Down

Cancel
0 Erick Jan over 2 years ago in reply to SETdevIT

Hi SETdevIT,

I'm sorry to hear that and thank you for the feedback.

I'll further check with your case ID and apologies for the experience

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Erick Jan over 2 years ago

Hi SetDevIT,

Good day, I've checked your case, and it seems to be closed and solved.

Can I inquire what was the action you made to resolve the issue?

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Kaushal Kansara over 2 years ago

Hi SETdevIT ,

This is Kaushal Kansara from Engineering.

I'm sorry to hear that and thank you for the feedback.

Do you have Sophos Support ID? If yes, kindly share the same so that can connect with you.

Regards,

Kaushal
Cancel
Vote Up 0 Vote Down

Cancel
0 SETdevIT over 2 years ago in reply to Kaushal Kansara

Hello Kaushal Kansara, as you can se above, the case ist closed
Cancel
Vote Up 0 Vote Down

Cancel
0 Kaushal Kansara over 2 years ago in reply to SETdevIT

Hi SETdevIT ,

We would like to investigate the issue. Can you contact support again to have new case so we can expedite the investigation. Please mention community post as reference while creating new issue. Please share case id here once you create one. Rest i will take care.

Regards,

Kaushal
Cancel
Vote Up 0 Vote Down

Cancel
0 Erick Jan over 2 years ago

Hi SetDevIT,

Good day. I've sent a DM with regards to Kaushal's request. Thank you

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel