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Sophos FTP Backup Configuration

Prateek Singhal

Good day Everyone,

I am trying to configure Sophos Backup through FTP. We have a shared location(Root Location) on Synology NAS which is accessible as part of FTP through Filezilla Client.

Now whenever I configure this FTP Server IP(Our Synology NAS IP) with assigned Username and password I get "Backup could not be sent due to incorrect server configuration".

I am not able to figure out why it is failing?

Can you please suggest what I should look into?



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    Try this:

    Clear the csc log:
    > /log/csc.log
    Turn on debug logging
    csc custom debug
    Attempt the backup.
    Turn off debug logging
    csc custom debug

    Now look at /log/csc.log.  Search for ftp.  There may be a bunch of misleading stuff in there but it may include a better error message.

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  • 0

    Try this:

    Clear the csc log:
    > /log/csc.log
    Turn on debug logging
    csc custom debug
    Attempt the backup.
    Turn off debug logging
    csc custom debug

    Now look at /log/csc.log.  Search for ftp.  There may be a bunch of misleading stuff in there but it may include a better error message.

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