Sophos Central Alerts disappear after acknowledgement?

Hello Wayne Folta,

Thank you for reaching out to the community, you mean the Sophos Subscriber Notification ?

there is

about your question: yes, I stumbled over that multiple times. Either we both miss something ot it just disappears.

Oops, I used the term "Notification" when I meant "Alert". I've corrected the original post.

so not that?

I never see any Acknowledged alerts there. Once acknowledged, they disappear. Is there some setting that keeps them visible once acknowledged? (Or preferably gives the ability to see previously-acknowledged if you really want, but mostly shows unacknowledged. Sort of like reading emails: you want to distinguish read from unread and you want to focus on reading. You don't want to automatically delete read emails.)

You should see them in Events as well, as Alerts are some sort of important Events. 

But no, if you acknowledge an alert, it is deleted. 

You can also work with the Central API and copy them to your system and do what ever you want with them. 
Email is also possible and store the Alerts. 

What a sad answer. I'll have to look into the Central API. Email is sketchy since I'm finding it very hard to find an SMTP server that will allow the Sophos to send email through it (and I don't subscribe to Email for the firewall which might or might not solve this problem or might make other solutions more difficult).

What would probably be best is to keep all Alerts but allow a filter on Acknowledged. Second best would be to allow the integration of Alerts/Events into cloud (Azure, Google. AWS) event processing systems.