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Conflict in roles in HA

Currently we are suffering a conflict of roles between 2 firewall XG330 in HA ACTIVE-PASSIVE: both think they are the primary.

LAN MASTER.     192.168.100.16/23   PORT1    cisco gi1/1.     PORT 6 USED FOR HA DIRECT CABLE to AUXILIARY

LAN AUXILIARY.  192.168.101.16/23    PORT1    cisco gi1/2.      PORT 6 USED FOR HA DIRECT CABLE to PRIMARY

Because they both think they are master|primary, the auxiliary|secondary is not reachable because it assigned itself  same ip address & mac-address of the master|primary

We have this confirmation from the LOG on the cisco switch : mac-flapping betweeen the ports where the SOPHOS LAN PORT1 is connected for both

We have this confirmation because disconnecting the auxiliary from the network and connecting directly a laptop: it results pingable as the master and same mac-address on the arp table of the laptop.

Any idea how to proceed to let the secondary firewall stopping to believe it's the primary?

We tried already to disconnect the HA PORT6 cable and restart the AUXILIARY devices but nothing changes!



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