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Orange interface widget while all wan interfaces are up

Hello,

I'm having a problem with my "Interfaces" widget, I have three Wan interfaces and yet they are all "UP" but the widget remains orange.

My wan on interfaces for gateway: 192.168.4.1, 192.168.100.1 and 192.168.4.1 and they all respond to the ping.

Do you have an idea ?






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  • Hello ,

    Thank you for reaching out to the community, Can you share the outputs of all the interfaces with the following command: ifconfig <Port><no>

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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    NOTE: If not explicitly approved by Sophos support, any modifications
          done through this option will void your support.
    
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144# ifconfig PortA
    PortA     Link encap:Ethernet  HWaddr 00:50:56:BC:22:65
              inet6 addr: fe80::250:56ff:febc:2265/64 Scope:Link
              BROADCAST MULTICAST  MTU:1500  Metric:1
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0
              TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144# ifconfig PortD
    PortD     Link encap:Ethernet  HWaddr 00:50:56:BC:43:29
              inet addr:192.168.4.96  Bcast:192.168.4.255  Mask:255.255.255.0
              inet6 addr: fe80::250:56ff:febc:4329/64 Scope:Link
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
              RX packets:375359 errors:0 dropped:0 overruns:0 frame:0
              TX packets:339518 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:126134372 (120.2 MiB)  TX bytes:240389800 (229.2 MiB)
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144# ifconfig PortE
    PortE     Link encap:Ethernet  HWaddr 00:50:56:BC:A3:9A
              inet addr:192.168.29.1  Bcast:192.168.29.255  Mask:255.255.255.0
              inet6 addr: fe80::250:56ff:febc:a39a/64 Scope:Link
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
              RX packets:754438 errors:0 dropped:3 overruns:0 frame:0
              TX packets:760228 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:627470631 (598.4 MiB)  TX bytes:359127021 (342.4 MiB)
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144# ifconfig PortG
    PortG     Link encap:Ethernet  HWaddr 00:50:56:BC:54:E3
              inet addr:192.168.28.1  Bcast:192.168.28.255  Mask:255.255.255.0
              inet6 addr: fe80::250:56ff:febc:54e3/64 Scope:Link
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
              RX packets:32752 errors:0 dropped:1 overruns:0 frame:0
              TX packets:22142 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:5786240 (5.5 MiB)  TX bytes:4056663 (3.8 MiB)
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144# ifconfig PortB
    PortB     Link encap:Ethernet  HWaddr 00:50:56:BC:AD:C8
              UP BROADCAST RUNNING SLAVE MULTICAST  MTU:1500  Metric:1
              RX packets:18265 errors:0 dropped:0 overruns:0 frame:0
              TX packets:31 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:1534735 (1.4 MiB)  TX bytes:2786 (2.7 KiB)
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144# ifconfig PortF
    PortF     Link encap:Ethernet  HWaddr 00:50:56:BC:AD:C8
              UP BROADCAST RUNNING SLAVE MULTICAST  MTU:1500  Metric:1
              RX packets:18326 errors:0 dropped:0 overruns:0 frame:0
              TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:1539476 (1.4 MiB)  TX bytes:0 (0.0 B)
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144# ifconfig PortC
    PortC     Link encap:Ethernet  HWaddr 00:50:56:BC:82:8D
              UP BROADCAST RUNNING SLAVE MULTICAST  MTU:1500  Metric:1
              RX packets:18586 errors:0 dropped:0 overruns:0 frame:0
              TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:1562081 (1.4 MiB)  TX bytes:0 (0.0 B)
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144# ifconfig PortH
    PortH     Link encap:Ethernet  HWaddr 00:50:56:BC:82:8D
              UP BROADCAST RUNNING SLAVE MULTICAST  MTU:1500  Metric:1
              RX packets:222906 errors:0 dropped:0 overruns:0 frame:0
              TX packets:210614 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:43486852 (41.4 MiB)  TX bytes:213195294 (203.3 MiB)
    
    SFVH_VM01_SFOS 19.5.0 EAP1-Build144#
    

  • You are using EAP  version, interesting.
    Can you please check the intrusion prevention > DoS Flooding > on SYN, UDP and ICMP flooding !!

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • I just upgraded my XG from 19.0 to 19.5. This firewall is used for my home internet access, which is why I can afford a beta.

    The widget problem was already present before the upgrade.

  • Can you enable ticks on SYN & UDP >> and check ?

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • This happened after the upgrade to EAP or was the status same in the previous version too ?

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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