Hello,
I have a fresh installed SFOS v19 Home license, but the synchronisation (Initial License Sync) is failing. the registration process is fine until the last step "Initiate License Synchronisation".
It is not an connectivity issue.
The steps are done:
1. Administration --> Licensing
2. "click here to register, upgrade.."
3. I have an existing serial number
4. Your device serial: <my serial is shown), I am not a robot...
5. Retrieving device details -> confirm ->
6. shows: thank you! your device is now registered
7. click "initiate license synchronization" --> green progress bar around 30%
8. GUI shows: "Can't connect to registration service"
Log: /log/licensing.log
INFO Oct 16 19:24:20Z [4147549952]: --requestType = 2
INFO Oct 16 19:24:20Z [4147549952]: --lastCheckCode = 00000000-0000-0000-0000-000000000000
INFO Oct 16 19:24:20Z [4147549952]: --cert = /content/licensing/lic_csr.pem
INFO Oct 16 19:24:20Z [4147549952]: --token = Token-Id:C01001TT7DYVH63
INFO Oct 16 19:24:20Z [4147549952]: --key = /content/licensing/lic_csr.key
INFO Oct 16 19:24:20Z [4147549952]: URL : eu-prod-utm.soa.sophos.com/.../license
INFO Oct 16 19:24:27Z [4147549952]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR","message":"Authentication failed","statusCode":403,"trackingId":"c1e2b4a0-485c-4a17-b227-ace05261a59f"}
ERROR Oct 16 19:24:27Z [4147549952]: license_check failed : Authentication failed
ERROR Oct 16 19:24:27Z [4147549952]: licensing_do_licensecheck() :parsing response failed...
####################################################
generate certificate signing request (CSR) Sun Oct 16 21:24:27 CEST 2022
Sun Oct 16 21:24:27 CEST 2022 certificate signing request generated with status :: 0
####################################################
INFO Oct 16 19:24:27Z [4148426496]: --requestType = 4
INFO Oct 16 19:24:27Z [4148426496]: --serial = C01001TT7DYVH63
INFO Oct 16 19:24:27Z [4148426496]: --deviceid = a99f0fbd-a55d-4073-9e80-51344e369141
INFO Oct 16 19:24:27Z [4148426496]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
INFO Oct 16 19:24:27Z [4148426496]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
INFO Oct 16 19:24:27Z [4148426496]: URL : eu-prod-csr.soa.sophos.com/.../signing
INFO Oct 16 19:24:27Z [4148426496]: certificate_signing_request() : request : { "serialNumber":"C01001TT7DYVH63", "deviceId":"a99f0fbd-a55d-4073-9e80-51344e369141", "certificateSigningRequest":"-----BEGIN CERTIFICATE REQUEST-----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-----END CERTIFICATE REQUEST-----
"}
ERROR Oct 16 19:25:27Z [4148426496]: curl_easy_perform(52) failed: Server returned nothing (no headers, no data)
ERROR Oct 16 19:25:27Z [4148426496]: certificate_signing_request() : send post failed
Can someone help me with this issue?
Thanks a lot
Florian
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