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Website not opening after working before

Jeff Boucher

I have a client that was able to open a government website until just recently. Now when we try to open the site it comes back with err_connection_timed_out error. I checked the policies and ran a policy tester against the site and it is allowed. They were able to get to the site for about a week a couple weeks ago but a reboot on the firewall stopped the connection. Bypassing the firewall straight to the ISP modem gets the site right away. I was thinking certificate. I have been on the phone with TS about this multiple times. I am just checking if anyone else has had this issue with an HTTPS site.



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    Hello ,

    Thank you for reaching out to the community, if it is shown as allowed in Policy test tool, follow these steps:

    1. Check the drop-packet-capture for the traffic and find why it is being dropped.

    2. Check for any value in drop-packet-capture which might indicate an issue with the traffic.

    3. Do a TCPDUMP and see for any connection error from the webserver.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    Hello ,

    Thank you for reaching out to the community, if it is shown as allowed in Policy test tool, follow these steps:

    1. Check the drop-packet-capture for the traffic and find why it is being dropped.

    2. Check for any value in drop-packet-capture which might indicate an issue with the traffic.

    3. Do a TCPDUMP and see for any connection error from the webserver.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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