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Website not opening after working before

I have a client that was able to open a government website until just recently. Now when we try to open the site it comes back with err_connection_timed_out error. I checked the policies and ran a policy tester against the site and it is allowed. They were able to get to the site for about a week a couple weeks ago but a reboot on the firewall stopped the connection. Bypassing the firewall straight to the ISP modem gets the site right away. I was thinking certificate. I have been on the phone with TS about this multiple times. I am just checking if anyone else has had this issue with an HTTPS site.



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  • Hi,

    does your firewall rule use DPI or proxy? Please post a copy and advise what version of XG software you are running.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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  • Hi,

    does your firewall rule use DPI or proxy? Please post a copy and advise what version of XG software you are running.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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