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Re-Image failed XGS87 - NPU was not found on PCI BUS!

somename

Hi,

I'm not able to re-image a Sophos Firewall XGS87.

Error: NPU was not found on PCI BUS!

######################################################
Sophos FIRMWARE INSTALLER

Created on: #Fri Aug  5 06:22:35 UTC 2022
Firmware version: #19.0.1.365
Contains Firmware for: XGS107_SN01 XGS107w_SN01 XGS116_XN01 XGS116_XN02 XGS116w_XN01 XGS116w_XN02 XGS126_XN01 XGS126_XN02 XGS126w_XN01 XGS126w_XN02 XGS136_XN01 XGS136_XN02 XGS136w_XN01 XGS136w_XN02 XGS2100_RL01 XGS2300_RL01 XGS3100_RL01 XGS3300_RL01 XGS4300_AM01 XGS4300_AM02 XGS4500_AM01 XGS4500_AM02 XGS5500_CI01 XGS5500_CI02 XGS6500_CI01 XGS6500_CI02 XGS7500_CI01 XGS8500_CI01 XGS87_SN01 XGS87w_SN01
######################################################

Detected Appliance Model: XGS87_SN01
NPU was not found on PCI BUS!
Error opening platform db. No such file or directory
SFOS installer is failing to access existing NPU.
timeout: invalid option -- 't'
BusyBox v1.35.0 (2022-08-05 03:16:58 UTC) multi-call binary.

Usage: timeout [-s SIG] [-k KILL_SECS] SECS PROG ARGS

Run PROG. Send SIG to it if it is not gone in SECS seconds.
Default SIG: TERM.If it still exists in KILL_SECS seconds, send KILL.

press y to reboot

Current version info:

console> system diagnostics show version-info

Serial Number:                  ******************
Device-Id:                      ****************************************
Appliance Model:                XGS87
Firmware Version:               SFOS 19.0.0 GA-Build317
Firmware Build:                 317
Firmware Loader version:
HW version:                     SN01
BIOS Version:                   Ver-1906
NPU version:                    rootfs-2022.0207-0922-637-v19.0.Dev.030.Tupai
Uboot version:                  U-Boot 2019.10-10.3.8.0-1 (Jun 13 2021 - 19:37:03 -0400)
CPLD version:                   -
AQR version:                    -
Config DB version:              19.003
Signature DB version:           19.003
Webcat Signature version:       Not Available
Web Proxy version:              compiled
SMTP Proxy version:             1.0
POP/IMAP Proxy version:         1.0.0.3.4
Logging Daemon version:         0.0.0.17
AP Firmware:                    11.0.019
ATP:                            1.0.0423
Authentication Clients:         1.0.0020
Geoip ip2country DB:            2.0.011
IPS and Application signatures: 18.19.45
Sophos Connect Clients:         2.2.000
odt:            1.0.004
RED Firmware:                   3.0.007
Sophos AntiSpam Interface:              1.0.222
Sophos AV:                      1.0.17929
SSLVPN Clients:                 1.0.009
Hot Fix version:                6

Any ideas?



This thread was automatically locked due to age.
  • 0

    sounds like NPU is disabled on BIOS if that is even possible.

  • 0 in reply to LHerzog

    I can't access any settings like NPU from the BIOS. I think it's not possible to disable the NPU via BIOS.

           Aptio Setup Utility - Copyright (C) 2021 American Megatrends, Inc.
          Advanced
/----------------------------------------------------+-------------------------\
|  CPU Configuration                                 |View Memory Information  |
|                                                    |related to Node 0        |
|  Module Version: StoneyCPU 018                     |                         |
|  AGESA Version : StoneyPI 1.3.0.C                  |                         |
|                                                    |                         |
|> Node 0 Information                                |                         |
|                                                    |                         |
|  SMU System Configurati   [12W POR Configura...]   |                         |
|                                                    |                         |
|                                                    |-------------------------|
|                                                    |><: Select Screen        |
|                                                    |^v: Select Item          |
|                                                    |Enter: Select            |
|                                                    |+/-: Change Opt.         |
|                                                    |F1: General Help         |
|                                                    |F2: Previous Values      |
|                                                    |F3: Optimized Defaults   |
|                                                    |F4: Save & Exit          |
|                                                    |ESC: Exit                |
\----------------------------------------------------+-------------------------/
        Version 2.19.1269. Copyright (C) 2021 American Megatrends, Inc.

  • 0 in reply to somename

    I would suggest you submit an RMA request.

    ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to somename

    This has probably never been tested on that HW. You probably found a bug and need to sort that out with support.

    I hope someone from Sophos has a great idea and post it here while you struggle around with the support team.

  • 0

    It looks like the NPU on your device is not coming up on the BUS. 

    This can happen if an update was interrupted, and now the NPU software is corrupted. 

    Can you open a support case? If we can remote access your device, we can try to see how best to recover it. 

  • 0 in reply to bobbylam

    Hello somename,

    Please share the Case ID either here or via PM once you open it (if you decide to) so we can add a note to your case.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • +1 in reply to somename

    This appliance will be processed for RMA !! 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    It works with the new firewall. Thanks a lot.

    Detected Appliance Model: XGS87_SN01
ls: /sys/class/hidraw/*/dev: No such file or directory
Loading mv_armada_drv
Loading mv_pcinet_drv
Polling for management interface for 90 seconds
\nduration: 0
Bringing up mvmgmt0
(Target Mgmt Port): IP fe80::7e5a:1cff:****:48b%mvmgmt0 < Use this to connect to NPU
Setting up default NIC app settings
Upgrading Network Processing Unit...
NPU Requesting install of rootfs into standby partition : 2
NPU Current active partition : 3
add Marvell pcinet interface to network configuration
NPU Installing ...
fsck from util-linux 2.32.1
/dev/mmcblk0p2: Superblock last mount time (Thu Apr 16 15:44:40 2093,
        now = Tue Oct 25 10:29:28 2022) is in the future.
FIXED.
/dev/mmcblk0p2: /lost+found not found.  CREATED.
/dev/mmcblk0p2: 3347/97536 files (0.2% non-contiguous), 73392/390144 blocks
     20,738,369  11%    9.33MB/s    0:00:02 (xfr#48, ir-chk=1006/1098)

  • 0 in reply to somename

    Thank you for the confirmation, You're welcome

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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