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Error Message-Couldn't Update the IPS Status

Chevyavalanche

So I have IPS protection turned on as shown below:

I know that the pattern is updating as shown below:

So I have 2 questions.

1. Shouldn't the 'Time of signature update' change dates when IPS and Application signatures are updated? Mine doesn't. It's always show Aug 25 2022.

2. When I turn off IPS protection, I get a strange error message stating 'Couldn't Update The IPS Status'. Then when I turn IPS protection back on, I get the same error message. What does this error message mean and is it related to question #1?

I cannot find anything mentioning the error message in Sophos's documentation.

Running this:

Any help or guidance appreciated.



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  • in reply to Chevyavalanche +1 verified

    v19.0 MR2 is scheduled to be released Q1 CY2023. NC-100373 will also be fixed in the upcoming v19.5 release later this year. 

    The issue you're experiencing only affects the display of last signature update date/time on the IPS page. The IPS signatures are updated correctly, and the pattern/firmware page displays the correct status/date, so IPS is functioning normally. 

    As for the error message you're seeing when enabling/disabling IPS:

    When IPS is enabled, it needs to load on startup all the IPS signatures which are in use. If you have a lot of signatures, or your host device is slower, it may take a while to load. The UI can time out waiting for IPS to start, and shows the error message you see. IPS does get started, so again it's functioning properly, so again this is a UI display issue. We will also fix this in v19.0 MR2 and v19.5. 

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  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    Yes, the "time of signature update" should match the time of "IPS and Application Signatures".

    What type of license do you have? and can you take a screenshot of the error?

    What is the output of 

    # df -h 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    I was able to capture this error as it only shows for a couple of seconds:

    I don't know what you mean by #df -h. Is that a console command?

    I have a Home license but I've been assured by your management that the Home license is a 'fully functional' license. The fact that the patterns are updating tells me that updates are working but apparently not being applied correctly.

    I'm not opposed to paying for network protection but I wanted to get all of issues resolved first that shouldn't be occurring.

  • 0 in reply to Chevyavalanche

    Hello there,

    Just to set your expectations correctly.

    Home users don't have official Support, so please don't call in Support asking to resolve your issues. 

    If you’re planning to resolve the issues you’re facing because you potentially would like to purchase the product/license I would recommend working with a Partner close to your zone, so they can work with you in a PoC and go over all your issues/configuration.

    Yes, a Home License is fully functional, so this needs to be investigated further, usually the community moderators assist with the troubleshooting. 

    I have sent you a PM.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • 0 in reply to Chevyavalanche

    Hello there,

    Just to set your expectations correctly.

    Home users don't have official Support, so please don't call in Support asking to resolve your issues. 

    If you’re planning to resolve the issues you’re facing because you potentially would like to purchase the product/license I would recommend working with a Partner close to your zone, so they can work with you in a PoC and go over all your issues/configuration.

    Yes, a Home License is fully functional, so this needs to be investigated further, usually the community moderators assist with the troubleshooting. 

    I have sent you a PM.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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