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Urgent Help need Stuck on compulsory Password Reset After Upgrade

Upgraded a XG125 from 17.5 to 18 with the automatic firmware update after the upgrade on the first login it

requested a Password to comply with new Password complexity requirements. Assigned a new password

that meets all the requirements more than 10 characters 1 upper case one nunmber and one special character

After I tried to save the new password it gave error saying it didnt meet the complexity requirements.

I tried to login again now the old password doesnt work, but guess what the password that was supposedly not 

meeting the requirements was updated as the new password, but the problems is that even though the new password meets

the requirement it is asking again for a new password and again gives error saying it doesnt meet requeriments but saves it

as the new password, I have tried more than 20 times stuck on a never ending loop new supposedly doesnt meet requirements

gets updated but on the next login ask of a newer one.



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Parents
  • Hi Ronnet Patino

    Could you try resetting a password from the console ?

    Type "RESET" on the password prompt and select option 4 to reset the password to default admin/admin.

    Once you reset the password, From GUI type admin for the current password and set a new password.

    Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hi Ronnet Patino

    Could you try resetting a password from the console ?

    Type "RESET" on the password prompt and select option 4 to reset the password to default admin/admin.

    Once you reset the password, From GUI type admin for the current password and set a new password.

    Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

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